Computerized Reservation System
Maximum reservation offices are computerized on Central Railway to facilitate the public, from here advance reservation can be done for journey staring from any station on Indian Railway, for any train/class and for any destination station. From these reservation offices 7 to 8 Lakhs seats / berths are being reserved daily. Computerized reservation system was introduced in 1986 at New Delhi station. On Central Railway, computerized reservation system was started in 1987 at Mumbai station.
Working hours of these offices is 08 hrs to 20 hrs from Monday to Saturday and 08 hrs to 14hrs on Sunday.
At Zonal level the head of computerized reservation system is Chief Commercial Manager (Passenger Marketing). He is assisted by Deputy Chief Commercial Manager (PM) and Assistant Commercial Manager. Sr. Divisional Commercial Manager looks after this work at Divisional Level.
Merits of computerization of reservation
1. Reservation can be done from any stations to any station, for any train, for any class, for any date, from any counter.
2. No need to stand in queue for long time.
3. More facility is provided to the passenger.
4. Any information regarding journey can be obtained quickly.
5. It is easy to maintain ticket stock, printing of tickets and up keeping of tickets.
6. Fare can be calculated easily.
7. All details of journey are printed clearly on ticket.
8. All particulars such as seat / berth number, name of passenger, age, sex, ticket no., PNR no., code of originating and destination station, coach no. etc are clearly and legibly printed on computerized reservation chart in Hindi and English.
9. Improved customer satisfaction and reduction in complaints.
10. Due to computerization, irregularities and probabilities of corruption are minimized.
11. Equal distribution of work amongst all employees.
12. Optimum utilization of reservation quota.
13. Improved work efficiency of employees.
14. Reservation is provided to more passengers.
Demerits of Computerization:-
1. Computer works on electricity and work is interrupted in case of electricity failure.
2. This system is very expensive.
3. Due to acceptance of this system unemployment increases.
Information Printed on Computerised Reserved Ticket
1. Monogram of Indian Railways.
2. PNR No: It implies Passenger Name Record. This 10 digits number is printed on left side of ticket’s upper portion. Information about reservation can be obtained with the help of this number.
3. Ticket No. : This number is printed on right side of ticket’s upper portion in 8 digits. At the time of issuing ticket same number is again printed by the system, which should be tallied.
4. Train Number
5. Name of Originating and Destination station.
6. Name of Zonal Railway.
7. Distance.
8. Class.
9. Total fare.
10. Number of passengers (Adult/child).
11. Gender and age.
12. Berth / Seat number.
13. RAC / Waiting list number.
14. Voucher number.
15. Date of journey.
16. Date and time of issue of ticket, counter number and route.
17. Name of boarding station, time and date of journey.
18. Name of Destination station, date and time of arrival.
19. Random No: The genuineness of ticket can be checked by this number. It is printed on ticket in 3 digits on following places :
a. Below ticket number on right side of ticket’s upper portion.
b. Left side of lower portion.
General rules for change in Reservation -
1. Change will be done during working hours of reservation office only.
2. Change can be done in date of journey, class, and destination station or
train number.
3. Change can be done only once.
4. If difference in fare arises due to change, the same will be collected in cash.
5. No changes are permitted in Tatkal reservation.
Transfer of Reservation Tickets -
1. Section 142/1 – If any person, who is not authorised to sale tickets, (a) sells or attempts to sell any ticket or any half of a return ticket or (b) parts or attempts to part a ticket against which reservation of a seat or berth has been made or any half of a return ticket or a season ticket, according to this section he shall be punishable with imprisonment up to 3 months or with fine up to Rs. 500 or with both.
2. Section 142/2 – If any person purchase any ticket from unauthorised person and travelled or attempts to travel therewith, he shall be punishable with imprisonment up to 3 months or with fine up to Rs. 500 or with both and he will be charged as travelling without ticket.
3. Section 143 - According to this section, if any person who is not authorised to purchase / sale tickets, attempts to purchase / sale tickets, he shall be punishable with imprisonment upto 3 years or with fine upto Rs. 10,000 or with both.
Transfer of Reservation Tickets -
1. Section 142/1 – If any person, who is not authorised to sale tickets, (a) sells or attempts to sell any ticket or any half of a return ticket or (b) parts or attempts to part a ticket against which reservation of a seat or berth has been made or any half of a return ticket or a season ticket, according to this section he shall be punishable with imprisonment up to 3 months or with fine up to Rs. 500 or with both.
2. Section 142/2 – If any person purchase any ticket from unauthorised person and travelled or attempts to travel therewith, he shall be punishable with imprisonment up to 3 months or with fine up to Rs. 500 or with both and he will be charged as travelling without ticket.
3. Section 143 - According to this section, if any person who is not authorised to purchase / sale tickets, attempts to purchase / sale tickets, he shall be punishable with imprisonment upto 3 years or with fine upto Rs. 10,000 or with both.
No comments:
Post a Comment