UTS, JTBS, ATVM, Co-TVM, STBA, YTSK, Mobile Ticketing

Unreserved Ticketing System (UTS): Under this system unreserved tickets are issued to passengers through computer.

Features -

1. This is an online system based on networking.

2. Clusters have been defined by clubbing some stations.

3. Tickets can be issued for journey starting from any station, other than ticket issuing station as well within cluster.

4. In this system tickets can be issued 3 days in advance for distances of 200km and more than 200 Kms, and for distances less than 200 kms tickets can be issued on the day of journey itself.

5. Money receipts can be issued for TC / TTE cash and other miscellaneous cash received at booking office.

6. Due to presence of thin client, tickets can be issued un-interrupted even in case of link failure.

7. Hotkeys are defined for stations with large ticket sale, due to which tickets to these stations can be issued quickly.

8. A special UTS number is printed on the ticket.

9. Maximum 4 passengers can be booked on one ticket.

10. At stations where less than 50 Reservation forms are dealt with daily, UT Scum- PRS is being installed.

Advantages to Railway -

1. Required information is readily available to officers and management.

2. Resources involved in indenting tickets and their accountal can be saved.

3. Expenses incurred on printing card tickets can be saved.

4. Chances of frauds are less.

5. Tickets can be issued from any window / counter.

6. Equal distribution of work amongst all employees.

7. Tickets can be issued faster.

8. Chances of mistakes are less.

9. Easy accountal.

1. Reduction in queues at ticket booking counters.

2. More transparency in work.

3. Advance issue of tickets is a big benefit.

4. Tickets can be purchased from any window / counter.

5. Reduction in corruption.

UTS TICKET:

1. Ticket issued by Unreserved Ticketing system is called as UTS Ticket.

2. UTS ticket roll consist of 500 tickets.

3. UTS ticket is issued for maximum four passengers.

4. UTS ticket has following details.

i. Pre-printed 8 digits stationary number- Last four digits of this number are reprinted below this number. This number should be checked every time while tearing off the ticket from printer.

ii. Name of forwarding and destination station.

iii. Class ,

iv. Distance,

v. Date,

vi. Number of passengers :- adults-, Childs 

vii. Fare,

viii. Route,

ix. 10 digit Alpha numerical UTS number:- This number is used for cancelation /special   cancelation /Non-issue of tickets.

x. Random number:- This is a five digit number printed at the bottom row. This number is same for all the tickets issued to particular destination on a particular date. With the help of this number ticket checking staff can check the authenticity of the ticket.

xi. Date and time of issue the ticket, counter number, window number.

5. For a journey of 200 km and more UTS tickets can be issued 3 days advanced, excluding the day of journey.

6. Cancellation of UTS Tickets: if unreserved ticked is presented for cancellation only clerkage charges per passenger should be deducted from fare and remaining fare will be refunded.

i. Advance issued Tickets should be presented for cancellation one day before the day of journey up to 24: Hrs.

ii. Other than the advance issued tickets, other tickets should be presented for cancellation within the 3 hours from the time of issuing of tickets. Clerkage charges for second class are Rs.30/- per passenger and for all other classes 60/- per passenger.

List of UTS reports to be generated from the system:

Jan Sadharan Ticket Booking Sevak (JTBS) -

JTBS are nominated by Railway Administration for issuing tickets through UTS.

Main Features -

1. The age of applicant should be minimum18 years.

2. Character certificate should be issued by District Magistrate / AdditionalDistrict

     Magistrate.

3. The work place should be approachable. He should have his own landline

     phone.Applicant should be a local person…

4. He should deposit Rs. 5,000/- as security deposit and Bank guarantee of Rs.

    20,000/- in favour of Sr. Divisional finance Manager. 

5. Only one application will be accepted from one person.

6. He will issue only cash tickets.

7. He can renew season ticket @ Re 1 /- per passenger.

8. JTBS will charge Re.1 per passenger as commission.

9. He will not issue tickets from station premises.

10. He will have to furnish daily, periodical and monthly reports to the serving

      station.

11. Initial period of contract will be 3 years, which can be extended for another 3 years, after that annual renewal is also permissible on satisfactory performance of JTBS.

12. Each side can terminate contract by giving a notice of one month.

13. One additional counter is permitted, if the average sale of tickets is more

      than 800 per day for a month.

14. Appointment:-

i. Selection committee will consist of 3 officers.

ii. Any application may be rejected without citing any reasons.

iii. Application shall be given on prescribed form to nominated officer.

iv. Application may be sent by registered post or by hand

v. Following documents must be enclosed with applicationa.

    Educational certificate

b. Address proof

c. Proof of telephone

d. Residential certificate

e. Supporting document in regard of ownership of premises

f. Sketch showing approach to premises

g. Certificate to claim reservation quota

h. Character certificate from police department.

ATVM: Automatic Ticket Vending Machines

1. This is a smart card based system which is connected to UTS.

2. Suburban and Non-suburban unreserved ticket shall be issued by ATVM.

3. Return journey tickets can also be issued for Suburban stations.

4. Renewal of season tickets can also be done by ATVM.

5. Security deposit for ATVM smart card is Rs.50/- . ATVM smart card can be topped up with minimum of Rs20/-, after that it can be recharged in the multiple of Rs.50/- up to the maximum  limits of Rs.1000/- For facilitators Maximum limit is Rs.5000/-

6. The passenger is given 5% additional value on recharge as bonus. The smart cards can be Recharged  without queue on designated counters.

7. No discount or bonus will be given on issue/ renewal of season tickets.

8. Validity of smart card is 1 year from the date of issue or from the date of last

    recharge whichever is later.

9. If ATVM ticket is presented for cancellation within the prescribed time limits

following deductions may be made:-

i. Clerkage Charges

ii. 4.762% of the fare in the liev of the bonus amount given at the time of topping up of smart cart.

10. Appointment of ATVM Facilitators:-

i. Retired employee of any department should be appointed as ATVM facilitators. Maximum age limit is 65 yrs.

ii. ATVM facilitators will be given a smart card in order to facilitate issuing unreserved tickets; through ATVM. They will be allowed to retain 5% bonus presently being given to the smart card holder.

Co-TVM: - Cash, Coin and Smart Card Operated (Versatile) Ticket Vending Machine

1. The COTVMs are versatile ATVM machines. In addition to smart cards COTVMs can issue tickets  on currency notes and coins. Smart cards recharge is also available on COTVM machines

2. Following tickets will be issued through Co-TVM :-

i. Second class single journey and return journey child/ adult tickets. Per ticket maximum 4 passengers.

ii. First class single journey and return journey concessional tickets will not be issued.

iii. First class Ticket. Per ticket maximum one passenger.

iv. Platform Ticket (Maximum 1 passenger)

v. Season Ticket (Maximum 1 passenger)

3. Concessional tickets will not be issued.

4. Co-TVM is connected with UTS server.

5. Co-TVM is operated by passenger.

6. Ticket will be issued by Indian currency notes and coin or Smart card.

7. Smart card will be issued and recharged from nominated booking counters.

8. Co-TVM will accept only 5/-, 10/- coins and 5/- to 100/- Indian currency notes of Gandhi series.

9. Amount equal to ticket fare will be accepted only.

10. Monitoring and supervision of Co-TVMwill be done by CBS.

11. Every day at 00:00 Hrs. DTC will be printed and cash will be taken out by commercial   supervisor  in presence of RPF.

12. If any discrepancy is noticed, it should be reported to Sr. DCM.

13. Security deposit for C0-TVM smart card is Rs.50/- . Smart card can be topped up with minimum of Rs20/-, after that it can be recharged in the multiple of Rs.50/- up to the maximum limit of  Rs.5000/-

14. Passengers will be benefited with 5% bonus amount STBA- Station Ticket Booking Agent:

1. Objectives :On ‘E’ category stations STBA to be appointed on commission basis for booking functions and to facilitate the SM / ASM to concentrate better on train operations.

2. At a station where STBA is appointed, booking clerk will not be posted.

3. Selection of STBA:

i. Eligibility:

a) The applicant must be a resident of the district or division, in which the station is located where STBA is to be appointed.

b) The applicant must be 18 years of age and must be 10th pass. Sr. DCM can relax the education criteria.

c) Selected candidates shall provide police verification certificate.

ii. Application from eligible persons will be called through newspaper. Application should be  submitted along with earnest money of Rs.2000 / -

iii. The selection of STBA shall be done through tender committee of 3 assistant scale officers (commerce, finance and operating department officials)

iv. The candidate who opts for least commission (in 4% commission slab) on monthly sales turn over shall be engaged as STBA. If more than one applicant quotes the same rate, the selection will be based on the draw of lots.

v. A refundable security deposit of RS.5000/- and bank guaranteeRs.20000/- shall be deposited by  selected STBA in railways account.

4. Commission payable to STBA:As per schedule rates.

5. The cost of software, hardware, maintenance, stationery, electricity and hiring of channels etc. will be borne by a Railway. The space will be provided free of cost by the railways.

6. STBA shall not ne sublet/ assigned or transfer the rights or obligations to any other. In case of death license shall be transferred to his/her legal heir(s) for the remaining term of contract.

7. STBA has to deposit cash shift wise to the SM.

8. Only Cash ticket will be issued by STBA. Season tickets, Platform ticket, renewals season ticket can also be done by STBA.

9. The facility of NI- Non-Issue, Cancellation and concessional tickets will be available to STBA only when authorized / endorsed by the SM/ASM.

10. SM / ASM shall be responsible for safe custody of a ticket rolls.

Y.T.S.K. – Yatri Ticket Suvidha Kendra

1. UTS-cum-PRS center established through PPP (Public Private Partnership) will be called YTSK.

2. Eligibility:

i. All authorized train ticket agents, who have 5 years of experience.

ii. Applicant must have furnished office outside the railway premises.

iii. There is no criminal case on the applicant.

iv. In the past, the applicant's license has not been terminated by the Rlys.

v. Copy of Pan card and last 3 years IT- returns should be submitted.

3. Applications will be scrutinized by the committee of three JAG officers

     (Junior Administrative Grade) (1-commerce, 1-finance, 1-other)

4. Other Conditions:

i. The cost of software, hardware, maintenance, non-ticketing stationery and operation staff etc. will be borne by the party.

ii. The licensee will have to hire two data / communication channels.

iii. System access charges of Rs.1.6 lakhs per terminalwill be paid by the licensee to the Railways.

iv. Ticket Roll will be given free of charge. Penalty charges will be levied as per normal rules after losing ticket / tickets.

5. Time of work: General Reservations: 08:30 to 22:00 (except Sunday)08:30 to 20:00 (on Sunday) Tatkal Booking: Upper Class from 10:30 and lower Class 11:30.

6. Registration fee: After allotment, Rs.5 lac (non-refundable)

7. Earnest Money: 2 lakh. per ports, but maximum Rs. 5 lakh.

8. Advance Deposit: Min Rs 5 lakh per counter, but tickets can issue upto the value of 4.5lakh rupees.  Up to a maximum of Rs 1 crore can be deposited.

9. License Fee:5000 per counter per year

10. Duration: 3 years and thereafter on satisfactory performance can be extended for 1 year.

11. Service Charges (Commission): Second class & sleeper class: 30 / - per passenger, Other categories: 40 /- per passenger 50% of the above charges will be taken as service charges for  cancellation. 1 rupee per passenger for UTS ticket.

12. Revenue Sharing: There will be no sharing of shares for UTS Tickets. For reserved tickets, 25% of the service charges taken by the license will be deposited in the Railway account.

Booking on Mobile and Laptop

This service is available on railway web portal: www.indianrailways.gov.in. Mobile and laptop olders with internet facility can take advantage of this facility. The service charges will be Rs.5 / - per ticket for the lower class and for the higher class will be Rs.10 / - per ticket. Payment of fare will be made by credit card debit card. After booking and payment, mobile reservation message and virtual reservation message will be issued. ticket will be booked on personal ID only. The service time of 00:30 to 23:45 hrs. per month Max 6 tickets can be booked on one ID. Tickets can be booked for general passengers, Tatkal & senior citizens. Other concessional tickets will not be issued.. Passenger should submit Photo ID during the journey along with Mobile Reservation message or virtual reservation message. Otherwise receipt will be issued for a fine of Rs. 50 per per ticket. The cancellation will be ONLINE BEFORE preparation of CHART, after the charting,

online ticket deposit receipt will be issued. Change of Boarding point or name change will be done in the reservation office.

Mobile Ticketing / 'UTS ':-

1. The UTS app is developed in-house by Centre for Railway Information Systems (CRIS).

2. The UTS Application is available for both Android and Windows smartphone. Users   can  download this app from Google Play Store or Windows store free of cost.

3. First the passenger will get registered by providing his/her mobile number, name, city, default booking train type, class, ticket type, number of passenger and frequently travelling routes.

4. Upon successful registration, Railway Wallet (R-Wallet) will be created automatically with zero balance to the passenger. There will be no extra cost for creating R-Wallet.

5. The R-Wallet can be recharged either at any of the UTS counter or through recharge option available in the https://www.utsonmobile.indianrail.gov.in website.6. The passengers are allowed to book normal (non-concessional) journey/return suburban tickets.

7. Currently, Paperless Ticket can be booked for Journey Ticket, Season Ticket and Platform Ticket. Platform Ticket booking is allowed for some selected stations only.

8. In case internet connection of the mobile is not up, then ticket booking is not allowed.

9. No advance ticket booking is allowed. (i.e.) The journey date will always be current date.

10. Paperless Ticket:

i. The passenger can book paperless Journey Ticket, Season Ticket and Platform Ticket through  mobile application and ticket will be delivered in the mobile application itself.

ii. The passenger can travel without taking hardcopy of the ticket.

iii. Whenever Ticket Checking Staff asks for ticket, the passenger will use 'Show Ticket' option in the  app.

iv. The smartphone should be GPS enabled to book paperless ticket.

v. The paperless tickets are not allowed for cancellation.

vi. The journey should commence within one hour after booking paperless ticket.

vii. The Season ticket can be issued/ renewed from mobile application and it will be valid from the next day of booking the ticket. No need of GPS for issue/renewal of Season Ticket.

viii. Platform Ticket can also be booked from mobile application.

ix. In case passenger is not able to show the ticket on mobile then it is considered as ticketless travel.

11. Paper Ticket:

i. The passenger can book ticket through the mobile app. On booking of ticket, he/she will get looking ID along with other ticket details.

ii. The booking details will also be available in booking history. The booking ID will also be conveyed through an SMS.

iii. After booking Paper ticket, Passenger can go to the journey originating (source) station to take ticket print out from any of the ATVM there, by entering his/her registered mobile number and  booking ID.

iv. The Journey is valid only with printed ticket.

v. The cancellation of Paper ticket is allowed either at the counter after printing the ticket or through the app before printing the ticket. However, in both the cases, cancellation fee is applicable.

vi. The journey should commence within one hour after printing paper ticket in the kiosk.

12. For detailed help, visit website "https://www.utsonmobile.indianrail.gov.in".