I – Ticketing
1. This facility is available through IRCTC on website www.irctc.co.in
2. For booking of tickets registration should be done on the website, which free of charge.
3. Payment of fare will be done through Credit card, Debit card, e-banking or cash card.
4. Reserved Tickets can be booked for all trains and classes.
5. Concessional ticket will not be issued, exception Senior citizen.
6. No extra charges will be collected to send ticket on passenger’s address through courier by IRCTC.
7. One passenger can book maximum 10 tickets per month.
8. After reservation of ticket, PNR No., Status of ticket, Fare will be informed to the passenger through e-mail.
9. Reservation Timing – 00.30 to 23.45 hrs. But on opening date it will be start at 08.00 hrs.
10. Reservation ticket is issued one or two days in advance (according to city).
11. ‘I-Ticket No cash refund’ is printed on this ticket.
12. All changes regarding reservation can be done at Reservation Office.
13. Refund / cancellation.
a. Ticket can be cancelled from any computerised reservation office within prescribed time.
b. Cancellation advice will be issued to the passenger. On basic on this advice IRCTC will arrange refund.
c. After expiry of prescribed time, Ticket Deposit Receipt (TDR) will be issued.
E- Ticketing:-
1. This facility is available through IRCTC on website www.irctc.co.in & www.indianrail.gov.in.
2. Booking, registration, and payment of fare are same as I-ticketing.
3. It is not compulsory to produce photo Identity card at the time of ticket booking.
4. Identity card is must while travelling. Following Identity card can be used at the time of booking -
a) Pan Card,
b) Driving License,
c) Voter Identity Card,
d) Passport,
e) Identity card issued by Government,
f) Credit Card with Photograph,
g)Student identity card with photograph issued by recognized school or college for their students,
h) Nationalized Bank Pass Book with photograph.
5. Second and Sleeper class passenger is allowed to show attested true copy of any one of the above I-card.
6. Passenger can take a print out of ticket on A4 size paper at home which is known as Electronic Reservation Slip (ERS). ERS is travelling authority and must be kept while travelling.
7. The message on mobile/laptop is also valid. Message on mobile is known as Mobile Reservation Message (MRM) and message on Laptop is known as Virtual Reservation Message (VRM).
8. Maximum 6 passengers can be booked on one ERS.
9. Maximum ten tickets can be booked on one ID in a month.
10. Time of booking – 00.30hrs. to 23.45 hrs.
11. Wait listed ERS
a. Wait listed ERS can also be issued but name and PNR number does not appear in the chart. If it is not confirmed.
b. Such passengers are not permitted to travel.
c. If passenger is found travelling on W/L ERS, he will be treated as travelling without ticket and charged accordingly.
12. Partially confirm / RAC / Wait listed ERS -
a. Names of All passengers will be shown in the chart.
b. TTE will issue guard certificate (GC) for the passengers not travelling.
13. Cancellation - As per existing refund rules.
14. Reservation will be given up to the finalisation of chart.
Flexi fare system:
The Indian Railways has decided to introduce the flexi fare system for Rajdhani / Duronto and Shatabdi trains as per details given below:-
1. The base fare for Rajdhani, Duronto and Shatabdi class of trains will be on flexi fare system.
2. The base fares will increase by 10% with every 10% of berths sold subject to a prescribed ceiling limit as indicated in the table below.
3. There will be no change in the existing fare for 1AC and EC class of travel.
4. In the tables given below ‘X’ stands for the present base fares.
5. Other supplementary charges like reservation charges, superfast charge, catering charges, service tax etc., as applicable shall be levied separately.
6. Vacant berths left at the time of charting would be offered for current booking.
7. Tickets under current booking shall be sold at the last price sold for that class and other supplementary charges like reservation fee, superfast charges, catering charges, service tax etc., as applicable shall be levied in full.
8. The information should also be displayed to the passenger during the booking in case the fare of lower class becomes higher than the higher class to exercise option to travel by the higher class.
9. The last price for every class of tickets for the particular train should be printed in the reservation chart for the purpose of charging of difference of fare in the train or charging the passengers of the train without ticket etc.,
10. The operation of various quotas available in these categories of Trains shall be as under:
a) Tatkal Quota: The present limit of berths set aside for Tatkal quota in these trains shall be operated as per the existing guidelines.
However, no additional charges as “Tatkal charges” will be levied. The berths assigned under the Tatkal quota shall be booked at the rate of 1.5 times of the base fare for all classes (2S, SL, 2A, 3A and CC) except 1AC and EC. Other supplementary charges like reservation fee, superfast charges, catering charges, service tax etc., as applicable shall be levied in full.
b) There shall be no Premium Tatkal Quota in these train services.
11. Concession: Normal concession as applicable for respective concessional ticket will be admissible on the base fare of the ticket at each stage as per the table above.
12. Refund Rules: There will be no change in the existing refund rules.
13. Other Charges: There shall be no change in charges for reservation fee, superfast surcharge etc. Such charges, wherever applicable, shall continue to be levied additionally as per existing instructions.
14. Service tax will continue to be levied as applicable as per instructions issued in this regard.
15. All other rules and conditions pertaining to the above category of trains shall be continued without any change.
Upgradation of Class of Passengers -
Objective:-
1. Maximum utilisation of reservation quota.
2. To provide reservation to maximum passengers.
3. To increase earning of Railways.
4. Utilisation of vacant accommodation.
5. To improve the image of Railway amongst passengers.
Features:-
1. This facility is available for fully fare paying ticket holders.
2. This is available for all classes and in all trains.
3. Upgradation is not applicable for passengers with Group Reservation.
4. The Upgradation will be done only for confirmed passengers of General & Tatkal quotas (after clearance of RAC/Wait list).
5. This Upgradation will be done by PRS automatically at the time of charting. No extra charges will be collected.
6. After up-gradation, if cancels, the cancellation charges will be collected as per original class of ticket.
7. Upgradation can be done on military ticket.
8. Upgradation will be done one class above as follows:-
9. Upgradation will be done at the originating and at all intermediate chart preparing stations.
10. Upgradation will be done on random basis as undera.
One PNR from general quota & one from Tatkal quota will be upgraded simultaneously.
a. All passengers in one PNR will be upgraded. No partial up-graduation will be done.
11. After Upgradation, original PNR number will remain unchanged.
12. The passengers who don’t want to avail this facility they should write “No” on the Reservation form.
13. Upgradation is also not applicable for party ticket consisting fully paid and concessional passengers.
Interactive Voice Response System (IVRS):–
1. Under this system information is given through telephone about thea) Availability of accommodation.
b) Current reservation status.
c) Arrivals and departures of trains.
2. Telephone numbers of various cities are given in Railway time table.
3. IVRS is a passenger amenity and reduces passenger rush at manual enquiry counters.
4. IVRS is provided at all important cities / towns.
Touch Screen Based Enquiry (TSBE):-
1. Under this system, computers connected to PRS are installed at reservation office / platforms through which information regarding status and availability of reservation is provided to passengers.
2. On feeding the PNR number information regarding status and on feeding the train number, date and names of stations, information about availability is obtained by the passenger.
Passenger Operated Enquiry Terminal (POET):-
1. POET is a passenger amenity provided at important stations / counters.
2. This is user friendly and public can access easily for getting information.
3. The following information can be accessed by the users.
– Availability of accommodation
– Current status of a PNR
4. Passenger need not go and stand at the enquiry counter.
5. The list of simplified operating instructions is placed near the terminal for the guidance of the passengers and users.
6. POET will reduce the work load at enquiry counters.
National Train Enquiry System (NTES):–
1. Under this system NTES terminals have been installed at Control Offices of all Divisions.
2. In this terminal operator feeds the information regarding latest position of trains running in the division, every half an hour.
3. This work is done in Control Offices of all Divisions, due to which current position of trains running in other divisions can be obtained immediately.
4. Apart from Divisional Offices NTES terminals have been provided at important stations for enquiry.
5. This system has been connected to IVRS and Announcement System at stations and with Internet as well, through which exact information regarding current position of trains is made available to rail customers.
6. NTES is also one of the passenger amenities and avoids rush at manual enquiry counters.
Integrated Train Enquiry System (ITES):–
1. This also known as Rail Sampark system.
2. Telephone number “139” is allotted for this purpose.
3. This service is available in the entire country
4. Under this system information is provided about train running position, enquiry regarding reservation, information about tourist places. And it is proposed to provide services like Hotel booking, taxi booking etc through this system.
Passenger Operated Enquiry Terminal (POET):-
1. POET is a passenger amenity provided at important stations / counters.
2. This is user friendly and public can access easily for getting information.
3. The following information can be accessed by the users.
– Availability of accommodation
– Current status of a PNR
4. Passenger need not go and stand at the enquiry counter.
5. The list of simplified operating instructions is placed near the terminal for the guidance of the passengers and users.
6. POET will reduce the work load at enquiry counters.
National Train Enquiry System (NTES):–
1. Under this system NTES terminals have been installed at Control Offices of all Divisions.
2. In this terminal operator feeds the information regarding latest position of trains running in the division, every half an hour.
3. This work is done in Control Offices of all Divisions, due to which current position of trains running in other divisions can be obtained immediately.
4. Apart from Divisional Offices NTES terminals have been provided at important stations for enquiry.
5. This system has been connected to IVRS and Announcement System at stations and with Internet as well, through which exact information regarding current position of trains is made available to rail customers.
6. NTES is also one of the passenger amenities and avoids rush at manual enquiry counters.
Integrated Train Enquiry System (ITES):–
1. This also known as Rail Sampark system.
2. Telephone number “139” is allotted for this purpose.
3. This service is available in the entire country
4. Under this system information is provided about train running position, enquiry regarding reservation, information about tourist places. And it is proposed to provide services like Hotel booking, taxi booking etc through this system.
Coach Booking/ Reservation of Coach -
IRCA Coaching Tariff No. 26, P-I, V-I, Rule No. 305
1. Application: - An application should be made to the Chief Passenger Transportation Manager (CPTM) through Station Manager at least 30 days in advance and not more than 6 months prior to commencement of journey. In which all journey particulars, type of coach, route, number of passengers etc. should be mentioned.
2. Registration Charge and Security Deposit:-At the journey commencing station, Rs. 50,000/- per coach / saloon / tourist car should be deposited or seven days program, for each additional day Rs.10000/- per day per coach will be collected additionally.
3. 50% of the SD will be adjusted in fare and 50% of the SD will be kept as a security deposit.
Note:-
a. Security deposit of Rs. 15000/- will also be collected from Privilege pass holders and PTO holders (Railway servants and their families).
b. If tourists apply through recognized tourist agents, then registration charge and security deposit will not be collected.
c. Rs.25000/- per coach will be collected on booking of coaches by IRCTC.
4. Fare and other charges:-
a. Adult Mail/Express fare will be collected on point to point on round trip basis for the concerned class, on carrying capacity of the coach or actual number of passengers travelling, whichever is more.
b. Minimum fare for actual class will be collected.
c. If wants to carry more passengers than the carrying capacity of the coach, then charges will be levied on pro-rata basis. While checking the coaches, if extra passengers are detected, then excess fare with excess charges will be collected per passenger on pro-rata basis.
Note: - No concession will be granted on booking special coach / saloon / tourist car. (Full Adult fare will also be collected from child, Sr. Citizen., students.)
5. Payment of fare – Fare should be paid 48 hrs in advance from schedule departure of the train, otherwise the coach booking will be treated as cancelled, and registration fee & security deposit will be forfeited. Registration fee can be paid by demand Draft.
6. Minimum chargeable distance -
a. The minimum chargeable distance (including Rajdhani & Shatabdi Exp) for special train / coach is 500 km (separately for outward and return journey).
b. In case of hill stations, minimum chargeable distance will be according to inflated distance. (Minimum 200 km.)
c. For special AC coach attached by Rajdhani / Shatabdi exp., minimum chargeable distance will be from Originating station to Destination station of the train.
7. Service charges: - 30% service charges will be collected on basic fare.
8. Empty Haulage charges:-
a. Empty haulage charges will be 100% of FTR as per carrying capacity of coach for actual distance (Minimum 200 km.)
b. FTR (Full tariff rate) includes basic fare and reservation charge (excluding service charge).
c. Whether the coach is available at that station or hauled from any other station, irrespective of this empty haulage charges will be collected.
d. Empty haulage charge will not be collected for the coach booked by IRCTC.
9. Detention charges: - When coach is detained by the party at Originating, Intermediate or Destination station, detention charges @ Rs 900/- per coach per hour or part thereof will be collected without giving any free time on all gauges (BG/MG/NG). Minimum Rs 1500/- per coach.
Note - If coach is detained due to operating reasons or for the time given to entrain or detrain the passenger. No detention charges will be collected.
10. Luggage of passenger-Free allowance as per class of coach will be given per passenger. Luggage in excess of free allowance should be booked.
11. Identity cards of Passengers -
a. Identity card for each passenger will be prepared by Party/ Organizer duly signed by Station Master with seal.
b. Number of passengers should be declared at the time of booking and list containing names of passengers should be submitted before commencing journey.
c. Names of 10% passengers can be charged before 48hrs of scheduled departure.
Note: -If coach is not supplied by railway due to shortage of coaching stock then an application should be made to CCM and depositing cash receipt registration fee and security deposit amount will be refunded.
12. Cancellation of Coach:-
a. If cancellation is done more than 2 day before the scheduled date of journey, 10 % of registration charge and security deposit will be deducted as cancellation charges.
b. If cancellation is done one day before and upto 4 hrs. before scheduled departure of the train, 25% of fare will be deducted as cancellation charges.
c. If cancellation is done within 4 hrs. of scheduled departure of train, 50% of fare will be deducted as cancellation charges.
Reservation of Special Train
IRCA coaching Tariff No. 26, Part - 1, Vol. 1, Rule No. 401
1. Application: - Application should be made to CPTM through station manager at least 30 days in advance and not more than 6 months prior to journey date.
2. Registration charges cum Security Deposit amount – Will be Rs. 50000 per coach, out of which Rs.25000/- will be adjusted in fare & remaining Rs.25000/- will be returned to party after completion of journey.
3. Minimum chargeable distance - Will be 500 km. separately for outward and return journey. On booking special train for circular journey, minimum chargeable distance will be 1000 km.
4. Fare - Payable Adult Mail / Express fare of concerned class (for carrying capacity of coach or actual No. of passengers whichever is more) will be collected. Minimum actual class’s fare will be collected.
5. Minimum composition for reservation of special train will be 18 and charges will be collected for 18 coaches. If composition is less than 18, then IInd class fare will be collected for the less no. of coaches.
6. Empty haulage charges at the rate of Rs.85/- per kilometre will be collected for Pantry car / Dining car / Generator car.
NOTE: Apart from this, sleeper class Mail / Express fare and prescribed 30% service charges will be collected for carrying capacity of above coaches or actual number of passengers, whichever is more.
7. Engine Detention charges– For all types of engines, engine detention charges will be collected at the rate of Rs. -----/-- on BG and Rs.-------/- on MG per hour or part thereof.
8. Charges for SLR and luggage compartment – Fare for sleeper class will be collected as per carrying capacity of the coach. No charges will be collected up to the limit of carrying capacity of luggage compartment
9. Second class tourist coach will be treated as a second class.
10. For four / six wheeler tourist saloon the charges will be collected half of the above carrying capacity
11. AC tourist car / AC saloon will be treated as AC first class coach and Non AC saloon / First Class tourist car as First class coach.
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