DISASTER MANAGEMENT
Disaster:
The term disaster may be defined as an occurrence or consequence leading
to a mishap. It is an unusual incident which causes loss of life, injury, material
damage, loss and distress.
Disaster in Railways is a serious train accident or an untoward event of
grave nature due to natural or manmade cause that may lead to loss of many lives
and grievous injuries to a large number of persons and severe disruption of traffic.
Management:
It is the skilful handling of affairs, art of getting things done through the
available resources like man power, machines, material, money and experience
within the least possible time.
Intelligent planning and prompt response to the needs of the passengers,
sufficient and timely relief measures should be the watch word of disaster
management.
Need for Disaster Management:
i. It is pro-active measure
ii. Dealing with unusual things need special skills, knowledge and training
iii. The mettle of an organization is revealed in a crisis. The quality of response
after the disaster determines the credibility of the organization in the eyes
of the public
iv. Dealing with critical incidents, complaints, grievances and accidents needs
training i.e. preparedness.
Causes for disasters in Railways:
1. Human failure.
2. Equipment failure
3. Natural Calamities
Golden Hours/Golden Period-Period up to first 60 minutes after disaster or accident
/ incident is called as golden hour or golden period after disaster is very crucial for
saving life and reduce the consequential losses. Expeditious efforts in golden hour
are very important in disaster management to reduce losses of human lives and
property through rescue operations and other possible efforts.
Responsibilities of Commercial Department:
The Officers and staff are required to bestow special attention to the
following aspects of relief operations.
On getting the information:
i. Collect details of accident and assess requirement for arranging relief
measures.
ii. Withdraw sufficient amount from station under the authorization of Sr.DCM
On reaching the site:
i. Render first aid to the injured passengers within golden hour.
ii. Arrange ambulances / private vehicles to shift the injured passengers to
hospitals.
iii. Prepare a list of names and addresses with ticket numbers of casualties
and convey the information to their kith and kin and to the control office.
iv. Arrange adequate refreshments, drinking water to the passengers of illfated
train free of cost.
v. Take assistance of voluntary organizations like NCC, NSS, Scouts &
Guides or any other recognized social organizations.
vi. Make arrangements for alternative transport for passengers.
vii. Open Assistance Booths for guidance of the passengers.
viii. Arrange porters free of cost to shift the luggage of passengers.
ix. Make necessary arrangements for refund of fares.
x. full refund for fare for the untraveled portion to be given if any alternate
transport is not arranged
xi. Arrange ex-gratia payments to causalities.
xii. Collect belongings of the dead and injured passengers and hand over to
the next kith and kin after satisfactory proof of ownership or hand over to
RPF / GRP for further disposal.
xiii. Provide tarpaulins to protect passenger's luggage and parcels during the
rainy season.
xiv. Arrange Phone facility for the passengers at free of cost and PA System
with the help of S& T department.
xv. Arrange lighting at sight with the help of Electrical Department.
xvi. Dispose perishables as per section 84 / 85 of Railways act'1989.
xvii. Secure samples, marks on packages, seal cards of wagons etc. to
facilitate settlement of claims.
xviii. Never leave the accident spot without informing the accident manager.
Media Management Plan:
i. Inform CPRO immediately about the accident on priority.
ii. The first official available at the site should assess the situation and flash the
information to the control or the nearest station.
iii. No information should be given to the media at the site untill GM / AGM /
ADRM / CPRO reach the site.
iv. Senior most officers available at the site is only authorized to interact with
media.
v. Depending on the seriousness of the accident, press and media will be taken
to the site by suitable transport.
vi. An official videographer and photographer are allowed at the site to cover
the accident.
Disaster:
The term disaster may be defined as an occurrence or consequence leading
to a mishap. It is an unusual incident which causes loss of life, injury, material
damage, loss and distress.
Disaster in Railways is a serious train accident or an untoward event of
grave nature due to natural or manmade cause that may lead to loss of many lives
and grievous injuries to a large number of persons and severe disruption of traffic.
Management:
It is the skilful handling of affairs, art of getting things done through the
available resources like man power, machines, material, money and experience
within the least possible time.
Intelligent planning and prompt response to the needs of the passengers,
sufficient and timely relief measures should be the watch word of disaster
management.
Need for Disaster Management:
i. It is pro-active measure
ii. Dealing with unusual things need special skills, knowledge and training
iii. The mettle of an organization is revealed in a crisis. The quality of response
after the disaster determines the credibility of the organization in the eyes
of the public
iv. Dealing with critical incidents, complaints, grievances and accidents needs
training i.e. preparedness.
Causes for disasters in Railways:
1. Human failure.
2. Equipment failure
3. Natural Calamities
Golden Hours/Golden Period-Period up to first 60 minutes after disaster or accident
/ incident is called as golden hour or golden period after disaster is very crucial for
saving life and reduce the consequential losses. Expeditious efforts in golden hour
are very important in disaster management to reduce losses of human lives and
property through rescue operations and other possible efforts.
Responsibilities of Commercial Department:
The Officers and staff are required to bestow special attention to the
following aspects of relief operations.
On getting the information:
i. Collect details of accident and assess requirement for arranging relief
measures.
ii. Withdraw sufficient amount from station under the authorization of Sr.DCM
On reaching the site:
i. Render first aid to the injured passengers within golden hour.
ii. Arrange ambulances / private vehicles to shift the injured passengers to
hospitals.
iii. Prepare a list of names and addresses with ticket numbers of casualties
and convey the information to their kith and kin and to the control office.
iv. Arrange adequate refreshments, drinking water to the passengers of illfated
train free of cost.
v. Take assistance of voluntary organizations like NCC, NSS, Scouts &
Guides or any other recognized social organizations.
vi. Make arrangements for alternative transport for passengers.
vii. Open Assistance Booths for guidance of the passengers.
viii. Arrange porters free of cost to shift the luggage of passengers.
ix. Make necessary arrangements for refund of fares.
x. full refund for fare for the untraveled portion to be given if any alternate
transport is not arranged
xi. Arrange ex-gratia payments to causalities.
xii. Collect belongings of the dead and injured passengers and hand over to
the next kith and kin after satisfactory proof of ownership or hand over to
RPF / GRP for further disposal.
xiii. Provide tarpaulins to protect passenger's luggage and parcels during the
rainy season.
xiv. Arrange Phone facility for the passengers at free of cost and PA System
with the help of S& T department.
xv. Arrange lighting at sight with the help of Electrical Department.
xvi. Dispose perishables as per section 84 / 85 of Railways act'1989.
xvii. Secure samples, marks on packages, seal cards of wagons etc. to
facilitate settlement of claims.
xviii. Never leave the accident spot without informing the accident manager.
Media Management Plan:
i. Inform CPRO immediately about the accident on priority.
ii. The first official available at the site should assess the situation and flash the
information to the control or the nearest station.
iii. No information should be given to the media at the site untill GM / AGM /
ADRM / CPRO reach the site.
iv. Senior most officers available at the site is only authorized to interact with
media.
v. Depending on the seriousness of the accident, press and media will be taken
to the site by suitable transport.
vi. An official videographer and photographer are allowed at the site to cover
the accident.
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