Courtesy

Courtesy:- 

 The meaning of courtesy is humble, manners and helpfulbehaviour. Courtesy is the relationship between good people courtesy is inherent in a human being since childhood otherwise due to his bad behaviour he will destroy his name as well as the name of the department and also of the Indian Railway. Indian Railway is the property of Indians. The main object of Railway is to serve people and then to earn profit Indian Railway sales transportation services. As such the business of railway is fully depend upon the co-operation of public. For getting the co-operation from the public the courteous behaviour of railway employees is essential. 

The “Conduct rules for Railway employees” are published by Railway Administration time to time. Some important conduct rules are as under

1. Each employee should be present timely for duty. 

2. He should be in proper uniform. Uniform should be neat and clean.

 3. Name plate and badge should be on uniform. 

4. The correct information should be given to the customer. 

5. To satisfy the Railway users and solve their complaints and grievances.

 6. Senior employees must create a good example for junior railway employee. 

7. A railway user is not an obstruction in our working but he is the important part of our function. Each passenger has right to get the co-operation from the railway employees, hence he should be provided proper guidance and information.

 8. Railway passengers are always in hurry hence their problem/difficulty must be listened carefully and solved accordingly. 

9. One sweet and soft word can minimize the anger. This sentence should always be remembered.

10.The majority of travellers on Indian Railway is of second class, to whom railway administration is unable to provide all the required facilities and that it’s why this class is always unsatisfied. Hence the travellerof this class should always be handled with courteous and helpful manners. 

Courtesy is the foundation of Public goodwill. Courteous person always behave with courtesy in all circumstances. Railway customer is our guest from the time he enters Railway premises, till he leaves Railway premises. Hence all facilitiesand servicesprovided by Railway Administration should be given to him. 

 With the courteous behaviour the employee can increase the Goodwill as well as name of Zonal Railway and Indian Railway. Courtesy week is organized by Railway in every year from 10th to 16th April..