Passengers Amenities -
Amenities Provided at Station
1.
Ticket booking facility.
2. Plat form.
3. Drinking water
4. Waiting Room.
5. Benches,
6. Cover over Platforms.
7. Lights arrangements
8. Fans
9. Latrine
10. Foot Over Bridge
11. Time Table
12. Clock
13. Retiring rooms
14. Waiting Room
15. Cloak Room
16. Enquiry Office
17. NTES
18. IVRS
19. Public Address System
20. Water cooler
21. Book stall
22. Catering arrangements
23. Train Indicator Board
24. Signage’s
25. Parking facility
26. Public Telephone booth
27. Medullar catering stall
28. Auto make Vending Machine
29. Pay and use Toilets.
30. Touch screen based Enquiry system
31. POET
32. Wi-Fi
33. Food Plaza
34. ATM facility
35. Water Vending machine.
36. Battery operated Car
Amenities Provided in Train -
1. Bed roll
2. Pantry car
3. Fans and lights
4. Charging facility for mobile/laptops.
5. Facility to lodge FIR
6. Alarm Chain Pulling
7. RPF
8. Emergency Windows
9. First Aid
10. Stretcher
11. Ladies Escorts
12. Magazines
13. Fire fighting aids
14. OBHS
15. Wi-Fi
.
16.Wake up alarm through 139
17. E- Bedroll
18. On board entertainment facility in special train.
CITIZEN CHARTER OF PASSENGERSERVICES:
PREAMBLE: The charter is a commitment of the Indian Railway
administration to:
i. Provide safe and dependable train services.
ii. Set notified standards for various services.
iii. Provide courteous and efficient counter services.
iv. Ensure adequate passenger amenities in trains and at railway
stations.
v. Set up responsive and effective grievance redressal machinery at
various levels for time bound reduction of complaints and grievances
as far as possible.
PASSENGER SERVICES IN CITIZEN CHARTER:
1. Reservation.
2. Booking.
3. Action on Lost, Torne and Mutilated Tickets.
4. Concessions.
5. Special Trains/ Coaches.
6. Enquiry and Information.
7. Catering
8. Cleanliness.
9. Passenger Amenities.
10.Public Grievances Redressal ,
11.Action against Theft of Luggage.
12. Co-Operation from Passenger.
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