Waiting rooms:
1. Waiting rooms at stations are provided for the convenience of passengers.
2. Station masters have been instructed to open the waiting rooms two hours
before the arrival of train and close after two hours of the departure of train
to avoid unauthorized occupation
3. The passengers arriving by night trains may remain in waiting room till
morning and the passenger leaving by night trains may remain in until their
train leaves.
4. Separate waiting rooms are provided for passengers of different classes.
Male passengers should not occupy waiting rooms marked for ladies.
5. A register is maintained in every waiting room under the custody of an
attendant, wherein every passenger occupying the room should enter the
particulars of their ticket/pass.
6. Ticket collectors have beeninstructed to check the waiting rooms at regular
intervals and remove unauthorized persons.
Retiring Rooms and Dormitories:
1. AC and NON-AC Retiring Rooms and Dormitories are provided at several
important stations. These serve as transit accommodation for passengers.
2. Only those holding a valid ticket for an inward/outward journey are eligible to
apply for the use of Retiring Rooms and dormitory beds, at a reasonable
cost.
3. Passenger is required to present his journey tickets along with the complete
Application Form. The rooms/beds will be allotted by the Station Manager/
based on availability.
4. The genuineness of the passengers holding the ticket will be verified prior to
the allotment of rooms/beds.
5. The charges will be collected for the 12/ 24 hours irrespective of period of
stay.
6. In case the retiring room is occupied for more than one day, the charge from
the subsequent day will be 25% more for each day.
7. Retiring Rooms can also be booked online through IRCTC website
Licensed Porters:
Licensed porters with uniform and badge numbers are provided at important Railway
stations for carrying luggage of passengers at prescribed rates. Complaints of
overcharging etc. against licensed porters should be brought to the notice of station
master for suitable action.
Wheel Chairs and Stretchers:
These are available free of cost at certain stations and can be obtained from
the Station Manager. The rate payable to porters for assistance with Wheel
chair can be obtained from the Station Manager.
Battery Operated Car (BOC)
1. Railway Ministry will soon launch a mobile application for booking batteryoperated
cars for station premises in an attempt to help old and differentlyabled
passengers needing assistance.
2. The dedicated mobile application will help users book battery-operated cars. The
booking facility will also be available on IRCTC e-ticketing website and 139.
3. As per the instructions, each railway station will have a dedicated mobile
number which will be displayed on IRCTC e-ticketing website.
4. Based on the station at which the facility is booked by the passenger, the
booking details will be sent by SMS both to the passenger and the service
provider along with the amount chargeable.
5. The service provider will have to ensure that the battery operated car is
positioned at the desired point at the platform near the coach of the arriving
passenger or at the entrance of the station building.
6. The charges would be collected by the service provider directly from the
passenger.
7. Rail users who book the service in advance will get a priority. Those without
prior booking can get the service on 'first come first served' basis.
8. Senior citizens, differently-abled, pregnant women and medically sick travellers
will be given a preference.
9. The number of such cars available at a station will depend on the number of
platforms, number of passengers handled and availability of space for parking
and movement of the vehicles.
10. The service provider contracted will be solely responsible for "operation and
maintenance". The Railways will be providing electrical points for charging the
battery-operated cars as well as free parking space.
11. Initially this service will be made available at some A-1 railway stations.
12. It is currently available at stations under Konkan Railways. New Delhi railway
station also provides this facility as part of ministry's Sarathi Seva scheme.
FIRST AID BOXES:
1. All long distance passenger carrying trains are provided with First Aid Boxes
containing essential drugs and dressing materials.
2. In addition, Augmented First Aid Boxes with wide range of medicines,
disposable medical material, etc. have been provided with the
TrainSuperintendents of Rajdhani / Shatabdi Express trains and Guards of
other nominated trains.
3. The front line staff deployed on trains is trained in rendering First Aid.
4. Services of doctors travelling as passengers are utilized to attend to
passengers who are in need of urgent medical assistance.
5. If a person falls sick during journey, a doctor can be called at the next
stopping station where a Railway Doctor is headquartered on payment of
specified charges.
6. Trains can also make unscheduled halts, if necessary, at the stations enroute
in emergencies.
7. Railway doctors at major stations are available on call basis. The Station
Masters have details of doctors, clinics & hospitals, both Government and
Private, in the vicinity of the station, so that their services could also be
availed, in emergencies.
Bed Rolls:
1. Bed rolls are supplied free of charge to the passengers of AC I class, AC 2-
Tier and AC 3-Tier classes of all trains (except GaribRath), including Rajdhani
Express and Duronto Express trains.
2. Bed rolls will also be supplied to the passengers travelling in I class, provided
request is made to the Stations Manager of the originating station, at least two
hours before the scheduled departure of the train, subject to availability of stock
and on payment of Rs.25/- per bed roll, per journey.
3. Bedrolls —comprising a blanket, pillow and two bed sheets are supplied in
Garibrath @ Rs 25 on demand. The receipt is handed over on spot to
passengers. It is not included in the fare.
4. Bed roll consists of following:
Bed sheets - 2; Face Towel -- 1; Blanket -- 1; Pillow with cover -- 1.
5. Passenger has to return the bedrolls to the Coach Attendant well in advance
before the arrival of the train at the destination station.
E-Bedroll / Online booking Bedroll kits through IRCTC website.
1. All bonafide passengers having valid PNR can book for a takeaway bedroll
kit on payment basis.
2. The services can be availed on www.irctctourism.com.
3. Takeaway bedroll kits will be available in two variants:-
(a) Variant 1 - Cotton bed sheets (02 nos.) and a pillow (01 no.) (Packed in
a bag) = Rs.140/-
(b) Variant 2- Blanket (01 no.) (Packed in a bag) = Rs.110/-
4. The services would be PNR based and the bedroll will be available either
through online booking on IRCTC website (pre-paid option only) or across the
counter sale (cash) at IRCTC outlets on the stations.
5. The bedroll booked online would be provided to the passenger on their
seat/berth.
6. This facility is available at CSTM, Mumbai central, Bengluru, New Delhi,
HazratNizamuddin, Chennai Central station and Thiruvananthapuram station.
7. This facility is available to both Sleeper and AC class passengers.
Theft in train: - (FIR- First Information Report)
1. Indian railway has the facility of registering FIR in the running train in case of
theft of luggage.
2. Pro-forma is given in time table.
3. FIR forms are available with the Coach Conductor & GRP.
4. Passenger has to fill luggage particulars,coach no, seat / berth no. in formand
should mention every possible information about suspected co-passengers in the
form like their seat / berth no., spoken language, topic of discussion, station of
commencing journey, station where they detrained etc.
5. The complainant passenger has to write his full name & address in the FIR.
6. He will have to handover the copy of FIR to the GRP and take
acknowledgement.
7. He need not discontinue his journey.
8. If FIR book is not available then he can write the complaint on plainpaper.
9. The complaint should contain details of stolen luggage and other articles.
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