General Rules for change in Reservation on Railway Passes:
1. Holders of Privilege, Duty, Post Retirement, Complimentary, Metal and other passes may be allowed to seek fresh reservation only if the earlier reservation is cancelled.
2. If Confirmed reservation is not cancelled before preparation of charts, the pass will be treated as used.
3. There will be no restriction in number of cancellations in case of tickets having a status of fully / partly waiting list at the time of cancellation against passes. However fresh reservation will be given only after the earlier one has been cancelled within the prescribed time limit.
4. Telephonic request for reservation and cancellation will not be entertained.
5. The portion of break journey will be treated as separate journey.
6. It will be the responsibility of officers / staff making reservation on Metal / Duty passes to ensure that between the same stations and on the same date reservation should not be made in two separate trains.
Change in the name of Passengers with Confirmed Reservation:
Change in names of reserved tickets is permitted by the Station Superintendent / Station Master on a written requisition tendered by the party in following cases only:
1. Government servant proceeding on duty - on presenting a letter from concerned authority at least 24 hours prior to the scheduled departure of the train.
2. Between family members - when proper proof of being family member is presented at least 24 hours prior to the scheduled departure of the train.
3. When students of any educational institute are travelling on study tour, names of 10% students can be changed, provided application is presented at least 48 hours prior to the scheduled departure of the train.
4. In case of marriage party - 10% names can be changed provided application is presented at least 48 hours prior to the scheduled departure of the train.
5. In case of group of NCC cadets - 10% names can be changed provided application is presented at least 48 hours prior to the scheduled departure of the train.
General Rules:
1. Change in name is permitted only on confirmed tickets.
2. At Divisional level permission for change in name can be granted by Sr.DCM, DCM, and ACM.
3. Stations where Area Managers are posted, permission for change in name can be granted by them.
4. Stations where gazetted officers are not posted, permission for change in name will be granted by CRS / SM and post-facto sanction is obtained later from authorized official.
5. A register will be maintained in reservation office in which entry of all cases of change in names will be done.
6. Record of applications received from parties and enclosed proofs will be maintained in a file for 6 months.
7. Officials of Zonal and Divisional Headquarters will check the above record during their inspection.
Forms and registers used in reservation office:
1. Attendance registers.
2. Private Cash Register
3. Login ID register
4. Duty roster register
5. Register of change of passenger name, age and gender
6. Register of Group Reservation
7. Link Failure Register
8. Register of periodical returns
9. RTC Register
10. EDR feeding register
11. ROPD register
12. Balance sheet register
13. Office Order Register
14. Charting register
15. Cash Remittance Register
16. Reservation form
17. Miss-Match Register
18. Ticket Roll Register
19. Stock book
20. TIA Register
21. AD and NAD register
22. Special cancellation Register
23. Leave Register
Returns to be made in reservation office:
1. RTC Returns
2. Returns of Cancelled and Non-issue tickets
3. Daily Voucher Statement
4. EDR Statement
5. Statement of Admitted and Not admitted debits
6. Link Failure Statement
7. Military voucher statement
8. PCDO Statement
9. Quota Utility statement
10. EFT Returns
11. Return of Circular ticket
12. Return of Special Tickets
R.O.P.D. - Refund of Previous day:
1. ROPD stands for Refund of Private Day.
2. Refund statement is printed daily in the PRS system.
3. Daily Refund Statement of cancelled tickets, unused tickets, special cancelled
tickets and modified tickets are kept in order of counter wise, shift wise and operator wise.
4. These tickets are examined by TIA.
5. Miss Match Tickets are taken care of while checking.
6. The reason for being non-issued in case of more non-issued are mentioned.
7. In case of missing of cancelled tickets/ non-issued tickets, debit is raised against the respective
ECRC / Commerce Clerk.
8. All Vouchers are also checked by TIA.
Daily Initial Number, Last Number, Total Income Deposit etc mentioned in ROPD is checked by T.I.A.
Duties of the ECRC:
1. ECRC must come on duty in uniform on time.
2. Declaration of personal cash.
3. Feeding of Proper imprest money in the system.
4. Random check of printed tickets number from time to time.
5. Timely Log in on the appropriate ID.
6. Check the details printed on the ticket from time to time.
7. To check the reservation application and accept full application.
8. Write PNR, ticket no., fare and status on application form.
9. Log-out from the terminal at the appropriate time.
10. Printing and checking of summary at the time of log out.
11. Leave the counter only after arrival of reliever at the end of duty.
12. Inform the supervisor on non-arrival of reliever.
13. Mention the details of concession on requisition form while issuing concessional tickets.
14. Write a description of Metal Token Duty/ Facility pass or PTO on requisition form.
15. To write the name of Duty/ Facility pass or PTO and validity date, from the station, the issuing office or officer's name/ designation etc. on the requisition form.
16. Deposit of cash on completion of duty as per rules.
17. Accounting/ maintenance of voucher/ RTC/ concessional orders on completion of duty as per rules.
18. Compliance with orders/ instructions received from railway administration.
19. While depositing cash, the acknowledgment should be obtained from the station master/ cashier.
20. Preparation of reservations Chart and making entry in Chart Register.
21. Always co-operate and be courteous towards passenger
22. Compliance with railway services conduct rules 1966.
Answer in detail:-
1. General rules of reservation.
2. Tatkal seva
3. Upgradation
4. Reservation of coach
5. Computerised reservation system.
Write Short notes:-
1. ITES
2. IVRS
3. TDR
4. Boarding from intermediate station.
5. Rules for change in reservation on Railway pass.
6. Rules for change in reservation.
7. Reservation chart.
8. RAC
9. Waiting List.
1. Holders of Privilege, Duty, Post Retirement, Complimentary, Metal and other passes may be allowed to seek fresh reservation only if the earlier reservation is cancelled.
2. If Confirmed reservation is not cancelled before preparation of charts, the pass will be treated as used.
3. There will be no restriction in number of cancellations in case of tickets having a status of fully / partly waiting list at the time of cancellation against passes. However fresh reservation will be given only after the earlier one has been cancelled within the prescribed time limit.
4. Telephonic request for reservation and cancellation will not be entertained.
5. The portion of break journey will be treated as separate journey.
6. It will be the responsibility of officers / staff making reservation on Metal / Duty passes to ensure that between the same stations and on the same date reservation should not be made in two separate trains.
Change in the name of Passengers with Confirmed Reservation:
Change in names of reserved tickets is permitted by the Station Superintendent / Station Master on a written requisition tendered by the party in following cases only:
1. Government servant proceeding on duty - on presenting a letter from concerned authority at least 24 hours prior to the scheduled departure of the train.
2. Between family members - when proper proof of being family member is presented at least 24 hours prior to the scheduled departure of the train.
3. When students of any educational institute are travelling on study tour, names of 10% students can be changed, provided application is presented at least 48 hours prior to the scheduled departure of the train.
4. In case of marriage party - 10% names can be changed provided application is presented at least 48 hours prior to the scheduled departure of the train.
5. In case of group of NCC cadets - 10% names can be changed provided application is presented at least 48 hours prior to the scheduled departure of the train.
General Rules:
1. Change in name is permitted only on confirmed tickets.
2. At Divisional level permission for change in name can be granted by Sr.DCM, DCM, and ACM.
3. Stations where Area Managers are posted, permission for change in name can be granted by them.
4. Stations where gazetted officers are not posted, permission for change in name will be granted by CRS / SM and post-facto sanction is obtained later from authorized official.
5. A register will be maintained in reservation office in which entry of all cases of change in names will be done.
6. Record of applications received from parties and enclosed proofs will be maintained in a file for 6 months.
7. Officials of Zonal and Divisional Headquarters will check the above record during their inspection.
Forms and registers used in reservation office:
1. Attendance registers.
2. Private Cash Register
3. Login ID register
4. Duty roster register
5. Register of change of passenger name, age and gender
6. Register of Group Reservation
7. Link Failure Register
8. Register of periodical returns
9. RTC Register
10. EDR feeding register
11. ROPD register
12. Balance sheet register
13. Office Order Register
14. Charting register
15. Cash Remittance Register
16. Reservation form
17. Miss-Match Register
18. Ticket Roll Register
19. Stock book
20. TIA Register
21. AD and NAD register
22. Special cancellation Register
23. Leave Register
Returns to be made in reservation office:
1. RTC Returns
2. Returns of Cancelled and Non-issue tickets
3. Daily Voucher Statement
4. EDR Statement
5. Statement of Admitted and Not admitted debits
6. Link Failure Statement
7. Military voucher statement
8. PCDO Statement
9. Quota Utility statement
10. EFT Returns
11. Return of Circular ticket
12. Return of Special Tickets
R.O.P.D. - Refund of Previous day:
1. ROPD stands for Refund of Private Day.
2. Refund statement is printed daily in the PRS system.
3. Daily Refund Statement of cancelled tickets, unused tickets, special cancelled
tickets and modified tickets are kept in order of counter wise, shift wise and operator wise.
4. These tickets are examined by TIA.
5. Miss Match Tickets are taken care of while checking.
6. The reason for being non-issued in case of more non-issued are mentioned.
7. In case of missing of cancelled tickets/ non-issued tickets, debit is raised against the respective
ECRC / Commerce Clerk.
8. All Vouchers are also checked by TIA.
Daily Initial Number, Last Number, Total Income Deposit etc mentioned in ROPD is checked by T.I.A.
Duties of the ECRC:
1. ECRC must come on duty in uniform on time.
2. Declaration of personal cash.
3. Feeding of Proper imprest money in the system.
4. Random check of printed tickets number from time to time.
5. Timely Log in on the appropriate ID.
6. Check the details printed on the ticket from time to time.
7. To check the reservation application and accept full application.
8. Write PNR, ticket no., fare and status on application form.
9. Log-out from the terminal at the appropriate time.
10. Printing and checking of summary at the time of log out.
11. Leave the counter only after arrival of reliever at the end of duty.
12. Inform the supervisor on non-arrival of reliever.
13. Mention the details of concession on requisition form while issuing concessional tickets.
14. Write a description of Metal Token Duty/ Facility pass or PTO on requisition form.
15. To write the name of Duty/ Facility pass or PTO and validity date, from the station, the issuing office or officer's name/ designation etc. on the requisition form.
16. Deposit of cash on completion of duty as per rules.
17. Accounting/ maintenance of voucher/ RTC/ concessional orders on completion of duty as per rules.
18. Compliance with orders/ instructions received from railway administration.
19. While depositing cash, the acknowledgment should be obtained from the station master/ cashier.
20. Preparation of reservations Chart and making entry in Chart Register.
21. Always co-operate and be courteous towards passenger
22. Compliance with railway services conduct rules 1966.
Answer in detail:-
1. General rules of reservation.
2. Tatkal seva
3. Upgradation
4. Reservation of coach
5. Computerised reservation system.
Write Short notes:-
1. ITES
2. IVRS
3. TDR
4. Boarding from intermediate station.
5. Rules for change in reservation on Railway pass.
6. Rules for change in reservation.
7. Reservation chart.
8. RAC
9. Waiting List.
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