Departments involved in elimination of claims and their role

Departments involved in elimination of claims and their role -

1. Commercial Department – All rules from the time of booking up to the time of delivery to be observed strictly, especially PLM rules.

2. Operating Department: - Ensure quick transportation to correct destination station. Shunting rules must be observed. Proper Vehicle Guidance to be prepared.

3. Mechanical Department :- Ensure over hauling of wagons in time and ensure all wagon are water tight,

4. Engineering Department: - Ensure proper maintenance of tracks.

5. Security Department: - More security staff to be deputed on section prone to theft. Seals to be checked regularly.

6. Stores Department :- Ensure regular and proper supply of stores required for sealing riveting of wagons and maintaining commercial records,

Time limit for settlement of Claims-

1. For – Non delivery of wagon load consignment - 6 month

2. For partial delivery of package - 4 month

3. For shortage/damages/breakages/leakage - 3 month

4. For perishables - 2 month