Parcel Management System

PARCEL MANAGEMENT SYSTEM (PMS):

Objectives: -

i. To increase the parcel traffic

ii. Optimum utilization of parcel space.

iii. To minimize the claims.

iv. To bring the transparency in the system.

v. To curtail the corruption.

vi. To improve the railways image with customer satisfaction.

Main Features:-

1. Direct capture of parcel weight electronically.

2. Universal windows for all destinations for booking.

3. Single window for weigh-ment and cash payment possible.

4. Advance unloading guidance about inward parcel from the system at destination.

5. Tracking parcel with help of barcode technology and through SMS.

Modules:-

1. Forwarding note

2. Booking-Parcel, luggage, lease, FSLA

3. Loading-Loading guidance-Loading summary

4. Unloading-Unloading guidance, Unloading summary

5. Inward godown

6. Delivery

7. Training Module

8. Bug reporting

9. Data Warehouse

PLUTO:

 Tracking of parcels through online information of parcels on internet site www.parcel.indianrail.gov.in

 Customer can track its parcel against PRR no. on the parcel receipt.

 This tracking has been integrated with NTES system for expected time of arrival at destination.

Benefits:-

1. Customer:

i. Track latest status of the parcel through internet and SMS

ii. Reduction in time required for weighment and booking

2. Staff:

i. Automatic freight calculation based on latest rules

ii. Reduction in human error.

3. Railways:

i. Loading generally according to priority thereby curtailing malpractices and complaints

ii. Beneficial to Accounts for internal check

iii. Reduction in Claims

iv. Potential for revenue generation based on improvement in service.