IRCTC , IRCA

Indian Railway Catering and Tourism Corporation Limited (IRCTC)

 IRCTC Isestablished in 27 Sept.1999 is a public sector enterprise under Government of India, ministry of railways, and single window interface for providing comfortable travel and tourism solutions costumer segments and on board catering over Indian Railways.

Products and Services 

A. Catering 

a. On board catering on trains/ Pantry cars

b. Train side vending.

c. Base kitchen.

d. Cell kitchen.

e. Jan Ahaar

f. Refreshment rooms at A1 & A category of stations.

g. Multi cuisine food plaza

h. Food courts

i. Fast food units

B. Rail Neer (packed drinking water) 

C. Tourism 

a. Luxury tourist trains

b. Village on wheel / Bharat Darshan trains.

 c. Hill/steam tourist trains

d. Charting of special trains and coaches.

e. Tour packages.

f. Budget hotels - Rail Ratna

g. Car rentals.

D. Ticketing and Reservation 

a. I - Ticket

b. E - Ticket

 c. Reservation through mobiles /cell phones (Through service provider)

d. Reservation on phone call.

 e. Online booking of retiring rooms.

f. Online booking of FTR coaches/Train

g. Cancellation through IRCTC website and Through 139

E. Call Centres / ITES 

i. Reservation related enquiry

 ii. Enquiry of train running position

iii. Booking of tourism products / Rail tickets / hotels / taxis

F. IOBS (Integrated on Board Services) 

(i) Catering (mentioned above )

(ii) Bedrolls,

(iii) Cleanliness of trains and toilets.(Train Clean Stations)

 INDIAN RILWAY CONFERENCE ASSOCIATION: 

(IRCA established in 1903) IRCA is Administrative Organisation of all Zonal Railways, which is responsible for framing rules and fixes the responsibility for such rules. Similarly it also frames rules for international traffic.

 FUNCTIONS: 

1. To make pooled wagons for working in broad gauge and meter gauge.

2. To make traffic rules for transportation of goods,parcel, luggage and passenger.

3. To publish railway rule books and distribute them to various zonal railways.

4. To inspect the railway rolling stock at the transhipment points. One commercial committee functions under IRCA. The CCM of all zonal railways

are members of this committee.Thefunctions of this committee are as under:

1. To discuss regarding suggestions onclassification and reclassification of various types of goods.

2. To suggest and recommend changes about packing conditions.

3. To suggest and recommend changes about rates for carriage of different types of goods.