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Claims and Claims Prevention

Claims: - A claim may be defined as request by rightful claimant for compensation in respect of goods entrusted for carriage by rail from one station to another station and that it has not reached the destinations station in the condition handed over to Railways.

Demerits of claims:-

1) leakage of Railway revenue

2) Loss of Goodwill of Railways

3) Diversion of traffic to other modes of transport.

Causes of Claims –

1. Accidents

2. Theft and pilferages

3. Defective packing

4. Rough handling

5. Damage by wet

6. Delay in transit

7. Over carriages

8. Leakage or breakage

9. Improper loading

10. Non-observance of rules

11. Improper marking

12. Lack of security

13. Rough and loose shunting

14. Unconnected goods

15. Poor co-ordination amongst various departments

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