Not Received Cell (NR Cell)

Not Received Cell (NR Cell):-

Not Received Cell is established on Indian Railway at Railway Board, Zonal and Divisional level with the aim to enhance the facilities given to rail customers after booking of goods by Railways.

Unconnected wagon are traced by this cell and efforts are made to send them to their correct destination as early as possible. If the goods are not received by the consignee or not at the destination station, consignee or Station Master can contact this cell on phone. Work of NR Cell is handled by Commercial Inspector. Tracers will be sent to forwarding station as per requirement.

The main function of NR Cell is to trace unconnected wagon/goods and to minimize claims on Railways. If any Goods / wagons could not be traced at the end of month amongst the complaints received at divisional level, then a report will be prepared and sent to Zonal NR Cell Office and then from Zonal NR Cell to Railway Board NR cell office.