IRCA Coaching Tariff No. 26, P-I, V-I, Rule No.213
Section 60 of Railway Act: - Railway Administration has been empowered by Central Government, to make rules regarding refund of fare.
Section 52 of Railway Act: - Refund of fare will be granted on cancellation of unused tickets.
1. Name of Rule:
a. These rules may be called as Railway Passengers (Cancellation of ticket and Refund of Fare) Rules, 2015.
b. These rules came into force from 12/11/2015.
2. Definitions –
a. Clerkage Charge - Charge levied by Railway Administration for the clerical work rendered by it in the refund of fares.
b. Destination Station - The Station for which the ticket has been issued.
c. Fare - Fare includes Base fare, Supplementary charge, Reservation fee and other applicable miscellaneous charges.
d. Reserved ticket - A journey ticket on which a berth or seat has been reserved.
e. Reservation fee - Charge levied for reservation of Seat or berth.
f. RAC Tickets - A ticket on which a seat has been reserved against requisition for a berth and a berth may be provided against cancellation.
g. Station - The place where different types of traffic are dealt with is known as station and it includes Booking office, Reservation office etc.
h. Station Master - A railway employee, by whatever name called, having overall charge of a railway station and includes any other railway employee authorised to grant refund of fare at a station.
i. Ticket – Ticket includes a single journey ticket or any half of a return ticket, but does not include a Season ticket, an Indrail pass ticket, or a special ticket for a reserved carriage of a tourist car or saloon or special train.
3. Station master is authorised for granting refund of fare.
4. Clerkage charges will be recovered per passenger for cancellation of ticket.
10. Cancellation charges when reservation for starting journey is confirmed and onward journey is not confirmed or vice-versa -
1. If reservation status of first lap of journey is confirmed and that of onward journey is not confirmed.
2. If reservation status of first lap of journey is not confirmed and that of onward journey is confirmed. In both the above circumstances, if ticket is cancelled, cancellation charges
will be deducted as per status of first lap of journey.
11. Postponement or preponement of journey on a confirmed, RAC or waitlisted ticket.
1. The Postponement of journey on a confirmed, RAC or waitlisted ticket shall be allowed in the same class and for the destination or any higher class by the same train or by any other train for any subsequent days, subject to condition that--
(i) The ticket is surrendered during the working hours of reservation office atleast forty eight hours before the scheduled departure of the train in which the ticket was originally booked.
(ii) The confirmed or RAC or waitlisted accommodation is available in the train in which fresh reservation is required.
(iii) In case of confirm ticket ,fresh reservation fee for the class for which fresh reservation is required is paid;
(iv) In case RAC or waitlisted ticket, clearkage charge is paid;
2. The preponement of journey on a confirmed, RAC or waitlisted ticket shall be allowed in the same class and for the destination or any higher class by the same train or by any other train for any earlier days, subject to condition that:--
i. The ticket is surrendered during the working hours of reservation office and at least forty eight hours before the scheduled departure of the train in which originally booked.
ii. The confirmed or RAC or waitlisted accommodation is available in the train in which fresh reservation is required.
iii. In case of confirm ticket ,fresh reservation fee for the class for which fresh reservation is required is paid;
iv. In case RAC or waitlisted ticket clearkage charge is paid;
3. In case difference of fares for originally booked journey, the Difference of shall be refunded or recovered, as the case may be, subject to the provisions of sub rule(1)and(2)
4. Postponement or preponement of journey under the sub rule (1) and sub rule (2) shall be allowed once.
5. Postponement or preponement of journey on normal train ticket other that tatkal ticket shall not be applicable against tatkal quota even on payment of Tatkal charges.
6. If the ticket, on which journey has been altered under the sub-rule (1) or sub-rule (2) is cancelled, cancellation charges shall be payable as follows
i.Cancellation charges as would have been due if the ticket for original reservation had been cancelled at the time of postponement or preponement of journey;
ii. Cancellation charges due in respect of ticket for altered reservation as if this altered reservation is a fresh reservation.
iii. In case where 25% or 50% cancellation charges were realised at the time of modification of journey, the cancellation charges mentioned in clause
(i) shall not be levied again and the cancellation charges mentioned in clause
(ii) only shall be levied.
13. Cancellation of ticket where Railway Administration is unable to provide accommodation -
1. No cancellation or clerkage charge shall be levied and full fare shall be refunded to all passengers holding reserved, RAC and wait-listed tickets, if the journey is not undertaken due to late ramming of the train by more than 03 hours of the schedule departure of the train from the station commencing journey subject to condition thati. The ticket is surrendered up to the actual departure of the train;
ii. In case of e-ticket, the TDR is filed online before the actual departure of the train for availing full refund.
2. In case the ticket is cancelled or surrendered or if the request for refund of fare is filed online after the actual departure of train, no refund of fare shall be admissible.
3. Where a passenger holding a ticket, with or without reservation, misses connection for continued journey by another train at any junction station owing to late running of the train by which he had been travelling, the fare for travelled portion shall be retained and the balance amount of ticket shall be refunded as the fare for untraveled portion, without levying any cancellation/ clerkage charges, if he surrendered the ticket for such refund within 03 hours of the actual arrival of the train by which he had travelled and the refund shall be granted at the junction station.
14. Cancellation of tickets where railway administration is unable to provide accommodation-
Where a Rly. Administration is unable to provide accommodation for any reason whatsoever to passengers holding reserved tickets, no cancellation charges shall be levied and full refund shall be granted if such tickets are surrendered for refund within 03 hours from the actual departure of the train; Provided that when the train is cancelled due to unforeseen circumstances such as accident breach of flood, the ticket is surrendered within 03 days excluding the schedule day of departure of the train.
15. Refund on partially used tickets-
1. Except as otherwise provided in these rules, no refund shall be granted at a station on a ticket on which part of journey has been undertaken.
2. Where a passenger terminates the journey en-route, a TDR shall be issued to the ticket holder by the station master in lieu of surrender of the ticket and refund shall be admissible in terms of rule- 23, and in such cases fare for the travelled portion shall be retained and the balance amount of the
ticket shall be refundable.
16. Discontinuation of journey due to dislocation of train services-
1. When a train journey is dislocated en-route due to unforeseen circumstances, such as accident, breach of flood, full fare for the entire ticket without any deduction for the travelled portion and without levy of cancellation charge shall be refunded at the station at which the journey is terminated under the following circumstances
i. When the Rly. administration is unable to carry the passenger to his destination by alternate means,
ii. When the passenger is injured in a railway accident and is unable to continue journey.
iii. In case of death or injury to a passenger in a railway accident, the kith and kin of the passenger have to terminate the journey.
2. When railway administration offers to carry the passenger to his destination station by any diverted route or by arranging transhipment, but the passenger is not willing to continue his journey - fare for travelled portion shall be retained and the balance amount of ticket shall be refunded without levying any cancellation charges, at the station at which the journey has been
terminated.
3. Where the train journey is dislocated en-route due to bandhs, agitations or rail roko - fare for travelled portion shall be retained and the balance amount of ticket shall be refunded without levying any cancellation / clerkage charges.
4. The trains, which have separate all inclusive fare structure on point to point basis, are terminated at a non-scheduled stoppage and the passenger is not willing to continue further journey - fare for the distance travelled shall be retained based on the per kilometer fare of ticket and balance amount shall be refunded.
17. Refund of fare due to failure of Air-conditioning facility-
1. Where the air conditioning facility could not be provided for a portion of journey, refund for such portion shall be granted as per following rules -
1. Refund shall be granted when such type of ticket is produced at destination station along with a certificate issued by TTE / Conductor, mentioning the stations between which the air-conditioning facility was not provided. The ticket shall be produced for refund within 20 hrs from the arrival of the train at destination.
18. When passengers holding upper class ticket are made to travel in lower class for want of ccommodation –
If the ticket holder of a higher class is made to travel in lower class for want of accommodation, refund of the difference between the fare paid and the fare payable shall be granted at the destination station or at the originating station, as the case may be.
Refund shall be granted at the destination station only on production of Guard Certificate, certifying that the holder of the ticket had to travel in a lower class for want of accommodation. This certificate should be presented along with ticket within two days of the date of issue (excluding the date of issue).
19. Refund on lost, misplaced, torn or mutilated tickets.
Refund on Lost tickets:-
1. No refund shall be granted in any circumstance on lost tickets - unreserved and reserved ticket.
2. Refund of fare shall be granted in respect of a torn or mutilated ticket if genuineness and authenticity are verifiable on the basic of the particulars visible on the face of the ticket.
3. If a reservation status of a lost, misplaced, torn, or mutilated ticket ,at the time receipt of the application of issuance a duplicate ticket for the purpose of undertaking journey, is confirmed or RAC and that the duplicate is sought before preparation chart of the concerned train, the station master shall issue a duplicate ticket in lieu of the original ticket on payment of rupees Fifty per passenger in case of second class and sleeper class and rupees one hundred per passenger for other classes.
4. If a duplicate ticket in lieu of a lost or misplaced reserved ticket is sought after preparation chart of the concerned train, it shall be issued on payment charge equivalent to fifty per cent of the total fare but not less than minimum fare.
5. No duplicate ticket shall be issued in respect of RAC tickets after preparation chart of the concerned train.
6. In case of mutilated tickets and torn ticket, duplicate ticket shall be issued in respect of the RAC ticket after chart preparation on payment of 25% of fare but not less than minimum fare
7. No duplicate ticket shall be issued in respect of waitlisted ticket.
8. A duplicate ticket in respect of party coach ticket or a special train ticket shall be issued up to the time of departure of the train, on payment charge equivalent to ten per cent of the total fare.
9. If original ticket is traced after issuance of duplicate ticket and duplicate ticket is presented for cancellation before departure of the train, refund is granted after deducting 5% of total charges collected for issuing duplicate ticket, subject to minimum Rs.20/-
10. If passenger wants to cancel his original ticket aswell, cancellation charges will be deducted as per rule and remaining amount will be refunded.
11. If a passenger paid excess fare on train on account of loss of ticket Reserved/RAC), 50% of fare will be refunded on application to CCM.
20. Wait listed passenger on Concession and Privilege ticket order tickets-When any person has purchased a ticket on any concessional order or privilege ticket order, and is wait-listed for reservation in any train, he shall be entitled to avail of the same ticket for reservation in any other train on the same date or any other date without losing the benefit of concessional fare.
21. Unused portion of return tickets:-
1. No refund shall be granted on the unused portion of concessional return tickets.\
2. When a return ticket is issued without any concession, it shall be like two single journey tickets and the refund shall be granted accordingly.
22. Refund of fare on unused tickets and freight realised on luggage tickets in respect of luggage booked on the same ticket in case the journey is not undertaken- (1)Refund of freight on luggage shall be granted by the station master in accordance with the following table
(2) On production of journey ticket on which luggage has been booked, the fare shall be refunded only if bearing the endorsement as mentioned above on unused ticket after deducting the cellation charges.
23. Refund in other circumstances -
For refund of fare under circumstances other than those specified in these rules or under circumstances like “Bandh” or agitations or floods etc. the passenger could not reach the reservation counter or station or currant counter for cancellation of tickets, in those cases, a TDR shall be issued to the passenger up to three days after actual departure of the train and the passenger may apply for the refund of fare within ten days from the day of commencement of journey to the Chief Commercial Manager (Refund) of the railway administration under whose jurisdiction the TDR issuing station comes, enclosing the original TDR.
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