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Refund on Fare (Rule 1 to 23)

IRCA Coaching Tariff No. 26, P-I, V-I, Rule No.213


Section 60 of Railway Act: - Railway Administration has been empowered by Central Government, to make rules regarding refund of fare.

Section 52 of Railway Act: - Refund of fare will be granted on cancellation of unused tickets.

1. Name of Rule:

a. These rules may be called as Railway Passengers (Cancellation of ticket and Refund of Fare) Rules, 2015.

b. These rules came into force from 12/11/2015.

2. Definitions –

a. Clerkage Charge - Charge levied by Railway Administration for the clerical work rendered by it in the refund of fares.

b. Destination Station - The Station for which the ticket has been issued.

c. Fare - Fare includes Base fare, Supplementary charge, Reservation fee and other applicable miscellaneous charges.

d. Reserved ticket - A journey ticket on which a berth or seat has been reserved.

e. Reservation fee - Charge levied for reservation of Seat or berth.

f. RAC Tickets - A ticket on which a seat has been reserved against requisition for a berth and a berth may be provided against cancellation.

g. Station - The place where different types of traffic are dealt with is known as station and it includes Booking office, Reservation office etc.

h. Station Master - A railway employee, by whatever name called, having overall charge of a railway station and includes any other railway employee authorised to grant refund of fare at a station.

i. Ticket – Ticket includes a single journey ticket or any half of a return ticket, but does not include a Season ticket, an Indrail pass ticket, or a special ticket for a reserved carriage of a tourist car or saloon or special train.

3. Station master is authorised for granting refund of fare.

4. Clerkage charges will be recovered per passenger for cancellation of ticket.









10. Cancellation charges when reservation for starting journey is confirmed and onward journey is not confirmed or vice-versa -

1. If reservation status of first lap of journey is confirmed and that of onward journey is not confirmed.

2. If reservation status of first lap of journey is not confirmed and that of onward journey is confirmed. In both the above circumstances, if ticket is cancelled, cancellation charges
will be deducted as per status of first lap of journey.

11. Postponement or preponement of journey on a confirmed, RAC or waitlisted ticket.


1. The Postponement of journey on a confirmed, RAC or waitlisted ticket shall be allowed in the same class and for the destination or any higher class by the same train or by any other train for any subsequent days, subject to condition that--

(i) The ticket is surrendered during the working hours of reservation office atleast forty eight hours before the scheduled departure of the train in which the ticket was originally booked.

(ii) The confirmed or RAC or waitlisted accommodation is available in the train in which fresh reservation is required.

(iii) In case of confirm ticket ,fresh reservation fee for the class for which fresh reservation is required is paid;

(iv) In case RAC or waitlisted ticket, clearkage charge is paid;

2. The preponement of journey on a confirmed, RAC or waitlisted ticket shall be allowed in the same class and for the destination or any higher class by the same train or by any other train for any earlier days, subject to condition that:--

i. The ticket is surrendered during the working hours of reservation office and at least forty eight hours before the scheduled departure of the train in which originally booked.

ii. The confirmed or RAC or waitlisted accommodation is available in the train in which fresh reservation is required.

iii. In case of confirm ticket ,fresh reservation fee for the class for which fresh reservation is required is paid;

iv. In case RAC or waitlisted ticket clearkage charge is paid;

3. In case difference of fares for originally booked journey, the Difference of shall be refunded or recovered, as the case may be, subject to the provisions of sub rule(1)and(2)

4. Postponement or preponement of journey under the sub rule (1) and sub rule (2) shall be allowed once.

5. Postponement or preponement of journey on normal train ticket other that tatkal ticket shall not be applicable against tatkal quota even on payment of Tatkal charges.

6. If the ticket, on which journey has been altered under the sub-rule (1) or sub-rule (2) is cancelled, cancellation charges shall be payable as follows


i.Cancellation charges as would have been due if the ticket for original reservation had been cancelled at the time of postponement or preponement of journey;

ii. Cancellation charges due in respect of ticket for altered reservation as if this altered reservation is a fresh reservation.

iii. In case where 25% or 50% cancellation charges were realised at the time of modification of journey, the cancellation charges mentioned in clause

(i) shall not be levied again and the cancellation charges mentioned in clause

(ii) only shall be levied.

13. Cancellation of ticket where Railway Administration is unable to provide accommodation -

1. No cancellation or clerkage charge shall be levied and full fare shall be refunded to all passengers holding reserved, RAC and wait-listed tickets, if the journey is not undertaken due to late ramming of the train by more than 03 hours of the schedule departure of the train from the station commencing journey subject to condition thati. The ticket is surrendered up to the actual departure of the train;

ii. In case of e-ticket, the TDR is filed online before the actual departure of the train for availing full refund.

2. In case the ticket is cancelled or surrendered or if the request for refund of fare is filed online after the actual departure of train, no refund of fare shall be admissible.

3. Where a passenger holding a ticket, with or without reservation, misses connection for continued journey by another train at any junction station owing to late running of the train by which he had been travelling, the fare for travelled portion shall be retained and the balance amount of ticket shall be refunded as the fare for untraveled portion, without levying any cancellation/ clerkage charges, if he surrendered the ticket for such refund within 03 hours of the actual arrival of the train by which he had travelled and the refund shall be granted at the junction station.

14. Cancellation of tickets where railway administration is unable to provide accommodation-
Where a Rly. Administration is unable to provide accommodation for any reason whatsoever to passengers holding reserved tickets, no cancellation charges shall be levied and full refund shall be granted if such tickets are surrendered for refund within 03 hours from the actual departure of the train; Provided that when the train is cancelled due to unforeseen circumstances such as accident breach of flood, the ticket is surrendered within 03 days excluding the schedule day of departure of the train.

15. Refund on partially used tickets-

1. Except as otherwise provided in these rules, no refund shall be granted at a station on a ticket on which part of journey has been undertaken.

2. Where a passenger terminates the journey en-route, a TDR shall be issued to the ticket holder by the station master in lieu of surrender of the ticket and refund shall be admissible in terms of rule- 23, and in such cases fare for the travelled portion shall be retained and the balance amount of the
ticket shall be refundable.

16. Discontinuation of journey due to dislocation of train services-

1. When a train journey is dislocated en-route due to unforeseen circumstances, such as accident, breach of flood, full fare for the entire ticket without any deduction for the travelled portion and without levy of cancellation charge shall be refunded at the station at which the journey is terminated under the following circumstances

i. When the Rly. administration is unable to carry the passenger to his destination by alternate means,

ii. When the passenger is injured in a railway accident and is unable to continue journey.

iii. In case of death or injury to a passenger in a railway accident, the kith and kin of the passenger have to terminate the journey.

2. When railway administration offers to carry the passenger to his destination station by any diverted route or by arranging transhipment, but the passenger is not willing to continue his journey - fare for travelled portion shall be retained and the balance amount of ticket shall be refunded without levying any cancellation charges, at the station at which the journey has been
terminated.

3. Where the train journey is dislocated en-route due to bandhs, agitations or rail roko - fare for travelled portion shall be retained and the balance amount of ticket shall be refunded without levying any cancellation / clerkage charges.

4. The trains, which have separate all inclusive fare structure on point to point basis, are terminated at a non-scheduled stoppage and the passenger is not willing to continue further journey - fare for the distance travelled shall be retained based on the per kilometer fare of ticket and balance amount shall be refunded.


17. Refund of fare due to failure of Air-conditioning facility-

1. Where the air conditioning facility could not be provided for a portion of journey, refund for such portion shall be granted as per following rules -


1. Refund shall be granted when such type of ticket is produced at destination station along with a certificate issued by TTE / Conductor, mentioning the stations between which the air-conditioning facility was not provided. The ticket shall be produced for refund within 20 hrs from the arrival of the train at destination.

18. When passengers holding upper class ticket are made to travel in lower class for want of ccommodation –
If the ticket holder of a higher class is made to travel in lower class for want of accommodation, refund of the difference between the fare paid and the fare payable shall be granted at the destination station or at the originating station, as the case may be.

Refund shall be granted at the destination station only on production of Guard Certificate, certifying that the holder of the ticket had to travel in a lower class for want of accommodation. This certificate should be presented along with ticket within two days of the date of issue (excluding the date of issue).

19. Refund on lost, misplaced, torn or mutilated tickets.

Refund on Lost tickets:-

1. No refund shall be granted in any circumstance on lost tickets - unreserved and reserved ticket.

2. Refund of fare shall be granted in respect of a torn or mutilated ticket if genuineness and authenticity are verifiable on the basic of the particulars visible on the face of the ticket.

3. If a reservation status of a lost, misplaced, torn, or mutilated ticket ,at the time receipt of the application of issuance a duplicate ticket for the purpose of undertaking journey, is confirmed or RAC and that the duplicate is sought before preparation chart of the concerned train, the station master shall issue a duplicate ticket in lieu of the original ticket on payment of rupees Fifty per passenger in case of second class and sleeper class and rupees one hundred per passenger for other classes.

4. If a duplicate ticket in lieu of a lost or misplaced reserved ticket is sought after preparation chart of the concerned train, it shall be issued on payment charge equivalent to fifty per cent of the total fare but not less than minimum fare.

5. No duplicate ticket shall be issued in respect of RAC tickets after preparation chart of the concerned train.

6. In case of mutilated tickets and torn ticket, duplicate ticket shall be issued in respect of the RAC ticket after chart preparation on payment of 25% of fare but not less than minimum fare

7. No duplicate ticket shall be issued in respect of waitlisted ticket.

8. A duplicate ticket in respect of party coach ticket or a special train ticket shall be issued up to the time of departure of the train, on payment charge equivalent to ten per cent of the total fare.

9. If original ticket is traced after issuance of duplicate ticket and duplicate ticket is presented for cancellation before departure of the train, refund is granted after deducting 5% of total charges collected for issuing duplicate ticket, subject to minimum Rs.20/-

10. If passenger wants to cancel his original ticket aswell, cancellation charges will be deducted as per rule and remaining amount will be refunded.

11. If a passenger paid excess fare on train on account of loss of ticket Reserved/RAC), 50% of fare will be refunded on application to CCM.


20. Wait listed passenger on Concession and Privilege ticket order tickets-When any person has purchased a ticket on any concessional order or privilege ticket order, and is wait-listed for reservation in any train, he shall be entitled to avail of the same ticket for reservation in any other train on the same date or any other date without losing the benefit of concessional fare.

21. Unused portion of return tickets:-

1. No refund shall be granted on the unused portion of concessional return tickets.\

2. When a return ticket is issued without any concession, it shall be like two single journey tickets and the refund shall be granted accordingly.


22. Refund of fare on unused tickets and freight realised on luggage tickets in respect of luggage booked on the same ticket in case the journey is not undertaken- (1)Refund of freight on luggage shall be granted by the station master in accordance with the following table




(2) On production of journey ticket on which luggage has been booked, the fare shall be refunded only if bearing the endorsement as mentioned above on unused ticket after deducting the cellation charges.

23. Refund in other circumstances -

For refund of fare under circumstances other than those specified in these rules or under circumstances like “Bandh” or agitations or floods etc. the passenger could not reach the reservation counter or station or currant counter for cancellation of tickets, in those cases, a TDR shall be issued to the passenger up to three days after actual departure of the train and the passenger may apply for the refund of fare within ten days from the day of commencement of journey to the Chief Commercial Manager (Refund) of the railway administration under whose jurisdiction the TDR issuing station comes, enclosing the original TDR.

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Maximum weights and dimension for acceptance and parcels. (1) 10.03. Booking of bulky Articles/ Articles not accepted/ Parcel Way Bill (1) 10.04 स्थूल वस्तुओं की बुकिंग (1) 10.05 पार्सल में अस्वीकृत वस्तुए (1) 10.05. Booking of corpses/ Human Skelton parts of Human body/ Human Ashes. (1) 10.06 पार्सल मार्ग पत्र (1) 10.06. Booking of Motorcars (1) 10.07. Booking of Treasure (1) 10.08. Parcel summery. (1) 10.09 Loading/Unloading of Parcels. (1) 10.11. Punitive charges saved on over loading in coaching vehicles. (1) 10.12 मानव लाश / मानव कंकाल की बुकिंग (1) 10.12. Percentage charges on Excess value. (1) 10.13 मानव शरीर के अंगो का बुकिंग (1) 10.13. Delivery of parcels/ Memo delivery/ open and Assessment Delivery/ Partial Delivery/ Value payable system (1) 10.14 मानव भस्म की बुकिंग (1) 10.14. Indemnity Bonds (1) 10.15 वाहन / मोटरकार की बुकिंग (1) 10.16 खजाने की बुकिंग (1) 10.18 पार्सल सारांश / पार्सलो का लदान एवं उतरान (1) 10.22 कोचिंग वाहनों / वैगनो में अधिक पार्सल लदान करने पर जुर्माना (1) 10.23 अतिरित्क मूल्य पर प्रतिशत प्रभार (1) 10.24 पार्सल की सुपुर्दगी एवं पार्सल सुपुर्दगी के प्रकार (1) 10.31 क्षतिपूर्ति पत्र के प्रकार (1) 10.32 मार्ग परिवर्तन (1) 10.33 खोया सामान (1) 10.34 व्यापक रूप से पार्सल को पट्टे देने संबंधी नीति (1) 11.01 स्थान शुल्क / नियम /स्टेशनो का वर्गीकरण / समय छूट एवं दर (1) 11.01. Wharfage Charges/General Rules. (1) 11.02. Free time. (1) 11.03. Rules of whafage charges/Rates of Wharfage charges on Motorcycles and Scooter/ Birds and Animals/ Wharfage charges on delayed consignments. (1) 11.04 B and C. List of stations covered under group A (1) 12.01 विलंब शुल्क / सामान्य नियम एवं समय छूट (1) 12.03.Free time (1) 15.05. Station Balance sheets. (1) 15.06. Parcel cash book (1) 15.07. Particulars / Description of coaching Traffic (1) 16.01. Abbreviation (1) 17.01 रेल यातायात (1) 17.02 स्टेशन (1) 17.03 शहरी बुकिंग कार्यालय (1) 17.04 शहरी बुकिंग एजेंसी (1) 17.05 बाहरी एजेंसी (1) 17.06 साइडिंग (1) 17.07 वैगन पर पाई जाने वाली महत्वपूर्ण जानकारी (1) 17.08 कार्य तथा व्यापार का समय (1) 17.09 रोक तथा प्रतिबन्ध (1) 18.01 अग्रेषण पत्र - महत्त्व एवं प्रकार (1) 18.02 वागन पंजीकरण शुल्क दर / जब्त एवं वापसी की परिस्तिथिया (1) 18.03 अधिमान्य यातायात आदेश (PTO) (1) 18.04 पंजीकृत मांग पत्र में परिवर्तन (1) 18.05 वैगनो की पुर्ति एवं आवंटन (1) 18.06 माल की गलत घोषणा (1) 18.07 पैकिंग / लबेलिंग एवं मार्किंग (1) 18.08 माल की तुलाई/ इलेक्ट्रॉनिक इन मोशन वे ब्रिज (1) 18.09 माल यातायात के लिए मार्ग निशचित करना (1) 18.10 माल यातायात के दर (1) 18.11 अवर्गीकृत माल (1) 18.12 वैगन भार प्रेषण की बुकिंग (1) 18.13 गाडी भार प्रेषण की बुकिंग (Train Load Consignment) (1) 19.01 पशुधन की बुकिंग (1) 19.02 निषिद्ध एवं नशीला माल (1) 19.03 खतरनाक एवं विस्फोटक माल की बुकिंग (1) 19.04 बदबूदार माल (1) 19.05 रेल सामग्री की बुकिंग (1) 19.06 मिलिटरी यातायात (1) 20.01 लदान रजिस्टर (Loading Register) (1) 20.02 लदान की सावधानियाँ (Loading Precautions) (1) 20.03 वर्षा ऋतू में लदान सावधानियाँ (1) 20.04 रिविट / ताला लगाना / सील (1) 21.01 उतरान रजिस्टर (1) 21.02 आवक इनवाइट की जाँच (Checking of inward invoice) (1) 21.03 माल की पुनः तुलाई (Re-Weighment of Goods) (1) 21.04 क्षति कमी पोस्ट कार्ड (Damage Deficiency Post Card) (1) 21.05 क्षति कमी संदेश (DD MESSAGE) (1) 21.06 वैगन स्थानांतरण रजिस्टर (1) 22.02 सुपुर्दगी किताब (Delivery Book) (1) 22.03 कपटपूर्ण सुपुर्दगी रोकने के उपाय (Measures to prevent Fraudulent delivery) (1) 22.04 आंशिक सुपुर्दगी (1) 22.05 खुली सुपुर्दगी और निधारर्ण सुपुर्दगी (Open Delivery & Assessment Delivery) (1) 22.06 मेमो सुपुर्दगी (Memo delivery) (1) 22.07 मूल्य देय पद्धती (Value Payable System (VPS) (1) 22.08 रेल अधिनियम धारा 77 (1) 22.09 माल की दुबारा बुकिंग (Re-booking of goods) (1) 22.10 मार्ग परिवर्तन (Diversion) (1) 22.11 गेट पास (Gate Pass) (1) 23.01 विलंब शुल्क - परिभाषा एवं सामान्य नियम (1) 23.02 लदान / उतरान के लिए समय छूट (घंटो में) (1) 23.03 स्थान शुल्क - परिभाषा एवं समान्य नियम (1) 23.04 समय छूट (1) 23.05 स्थान शुल्क के दर (1) 24.01 क्रेन प्रभार (Crane Charge) (1) 24.02 क्रेन कर्षण प्रभार (Crane Haulage Charge) (1) 25.01 ज्यादा माल (Excess Goods) (1) 25.02 असंबंधित माल (Unconnected Goods) (1) 25.03 अदावी माल (Unclaimed goods) (1) 25.04 आम नीलामी (Public Auction) (1) 26.01 साप्ताहिक वस्तुसूचि (Weekly inventory) (1) 26.02 भुकतान के तरीके (Modes of Payment) (1) 26.03 केवल वजन पदधति (Weight only System) (1) 26.04 क्रेडिट नोट कम चेक (Credit Note Cum cheque) (1) 27.01 वाहक और जमानतार के रूप में रेलवे के जिम्मेदारी (रेल अधिनियम की धरा 93 से 106) (1) 28.01 दावा की परिभाषा और नुकसान (1) 28.02 दावा के कारण (1) 28.03 दावा निवारण हेतु उठाये गए कदम (1) 28.04 गौण दावो का निपटारा (1) 28.05 डिस रिपोर्ट (1) 28.06 रेल दावा अधिकरण (Railway Claims Tribunal - RCT) (1) 28.07 रेल दर अधिकरण (1) 29.01 विपणन एवं विक्रय (उदेश्य और कार्य) (1) 29.02 रेल यातायात अन्य परिवहन सेवाओ की ओर आकर्षित होने के कारण (1) 29.03 रेल द्वारा विपणन के क्षेत्र में उठाए गए कदम (1) 29.04 भाड़ा विपणन के क्षेत्र में उठाए गए कदम (1) 29.05 यातायात उत्पाद (1) 29.06 इंजन ऑन लोड (Engine on load scheme) (1) 29.07 टर्मिनल इंसेंटिव कम इंजन ऑन लोड स्कीम (1) 29.08 मालभाड़ा परिचालन सुचना प्रणाली (FOIS-frieght operations information system) (1) 29.10 प्राइवेट फ्रेट टर्मिनल (1) 29.11 रेल साइड वेयर हाउसिंग योजना (Rail Side Warehousing Scheme) (1) 29.12 टर्मिनल विकास योजना Terminal Development Scheme (1) 29.13 स्पेशल फ्रेट ट्रेन ऑपरेटर योजना (SFTO) (1) 29.14 ऑटो मोबाइल फ्रेट ऑपरेटर योजना AFTO (1) 29.15 ऑटोमोबाइल और सहायक हब का विकास पर नीति (1) 29.16 समर्प्रित भाड़ा गलियारा (1) 29.17 वैगन को पट्टे पर देने हेतु योजना (1) 29.20 रेशनलाईजेशन स्कीम (1) 29.23 पार्सल प्रबंधन प्रणाली PMS - Parcel Management System (1) 29.24 व्यापक रूप से पार्सल को पट्टे पर देने संबंधी नीति (सी.पी.एल.पी) (1) 30.02 मशीन निर्मित सार विवरण (MPA) (1) 30.03 स्टेशन बकाया तथा उसका निपटारा (1) 30.04 अभिप्रभार और अवप्रभार तथा उनका निपटरा (1) 30.05 माल तुलन पत्र (1) 30.06 माल यातायात की विविध विवरणिया (1) 30.07 माल रोकंड पुस्तक (1) 4.022 क्षेत्रीय फिल्म उद्योग के टेकनिशयनो को रियायत (1) ATVM (1) Abbreviations (1) Accident Site. (1) Articles carried free by Railway (1) Automatic Ticket Vending Machines (1) Battery Operated Car (1) Bed Rolls & E-Bedroll (1) Booking of Registered Newspapers and Magazines (1) Booking/ Reservation of Coach (1) Break Journey Rules (1) CONCOR (1) CPA (1) Cancellation of I-Tickets (1) Cancellation of Tickets (1) Change in Reservation (1) Change in the name of Passengers (1) Check Soldier Ticket (1) Circular Journey Ticket (1) Cloak Room & Lockers Ticket (1) Commercial Officers (1) Committees (1) Complaints Reasons (1) Computer Reservation System (1) Computerised Reserved Ticket (1) Computerized Coaching Refund System (CCRS) (1) Consumer Protection Act (1) Container Corporation of India Limited (1) Container Service (1) Customer care and Satisfaction (1) DFC (1) Daily Trains cash book (1) Death and injury (1) Dedicated Freight Corridor (1) Delivery of Goods (1) Disaster Management & Golden Hour (1) Disposal of Collected Tickets (1) Duties (1) ECRC (1) Ex- Gratia payment (1) Facilities to Foreign Tourists (1) Facilities to Higher (1) Facilities to Lady Passengers (1) Facilities to MP (1) Facilities to Tourists (1) Fire Fighting and First Aid (1) First Aid Boxes (1) Flexi Fare System (1) Forwarding Note (1) G - 01.01. DEFINATIONS. (1) G. 02.10. Weighment of Goods (1) G. 02.15. Rating of Goods traffic - (1) G. 02.17. Rates of Wagon Registration Fee (1) G.01.02. Siding (1) G.01.03. Bans (1) G.01.04. Restrictions (1) G.01.05. Busy Season Lean Season (1) G.01.06.Surcharges (1) G.02.01. Booking of Goods (1) G.02.02. Wagon Registration Fees – WRF (1) G.02.03. e-RD:-Electronically registration for demand of wagon. (1) G.02.04. Money Receipt (MR) (1) G.02.05. Preferential Traffic Order (PTO) (1) G.02.06. Change in registered Indents/ Supply of Wagons Allotment of Wagons (1) G.02.07. Acceptance and Examination of Goods (1) G.02.08. Misdecleartion of Goods (1) G.02.09. Packing /Labeling and Marking (PLM) (1) G.02.11. Sender’s Weight Accepted (SWA) (1) G.02.12. Weighment on weighing machine enroute (1) G.02.13. Electronic In -motion-way-bridge (1) G.02.14. Routing of Goods Traffic (1) G.02.16. Unclassified Goods (1) G.02.18. Train Load Consignment & General Rules (1) G.02.19. Issue of Invoice Number in Goods Traffic (1) G.03.01. Booking of Live Stock (1) G.03.02. Contraband goods and intoxicating goods Contraband goods (1) G.03.03. Booking of Dangerous and Explosive Goods (1) G.03.04. Booking of Railway Material consignment (RMC) (1) G.03.05. Offensive Goods (1) G.03.06. Military Traffic (1) G.04.01. Loading of Goods (1) G.04.02. Loading precautions (1) G.04.03. Rivitting Locking Sealing (1) G.05.01. Unloading of goods (1) G.05.02. Damages and deficiency post card (PPDD) (1) G.05.03. Damage and deficiency Message (DD Message) (1) G.06.02. Delivery book (1) G.06.03. Partial Delivery (1) G.06.04. Open Delivery and Assessment Delivery (1) G.06.05. Open Delivery (1) G.06.06. Assessment Delivery (1) G.06.07. Memo Delivery (1) G.06.08. Value Payable System - VPS (1) G.07.01. Demurrage Charges: (1) G.07.02. General Rules (1) G.08.01. Wharfage Charges (1) G.08.03. Station groups (1) G.08.04. Free time (1) G.08.05. Wharfage rate (1) G.09.01. Crane Charges (1) G.09.02. Crane Haulage Charges (1) G.10.01. Excess Unconnected and unclaimed Goods Public Auction (1) G.10.02. Punitive Charge for loading excess goods: - (1) G.10.03. Unconnected Goods (1) G.10.04. Reasons for Goods being Unconnected (1) G.10.05. Disposal of Unconnected Goods:- (1) G.10.06. Parcel Consignment (1) G.10.07. Unclaimed Goods. (1) G.10.08. Public Auction (1) G.11.01. MISCELLANCEOUS - Weekly Inventory (1) G.11.02. Modes of payment (1) G.11.03. Weight only System. (1) G.11.06. Credit Note cum Cheque (CNCC ) (1) G.11.07. E-Payment- (1) G.12.01. Responsibility of Railways as Common Carrier and Bailee. (1) G.13.01. Claims and Claims Prevention (1) G.13.02. Claims preventive measures (1) G.13.03. Departments involved in elimination of claims and their role (1) G.13.04. Monetary Powers for settlement of claims. (1) G.13.05. Procedure for settlement of minor claims. (1) G.13.06. Settlement report of minor claims (1) G.13.07. Not Received Cell (NR Cell) (1) G.13.08. Dis-report / Railway Claims Tribunal (RCT). (1) G.13.09. Railway Rates Tribunal (RRT) (1) G.14.01. Marketing and Sales Organization (1) G.14.02. Steps taken in the field of Marketing. (1) G.14.03. Freight Marketing Schemes (1) G.14.04. Liberalized Automatic Freight rebate scheme (1) G.14.05. Incentive Scheme for Freight Forwarders (1) G.14.06. Incentive Scheme for Loading Bagged Consignments in Open and Flat wagons (1) G.14.07. Transportation Product (1) G.14.08. Engine On Load Scheme (EOL) (1) G.14.09. Freight Operation Information System (FOIS) (1) G.14.11. Private Freight Terminal (1) G.14.12. RAIL SIDE WAREHOUSING SCHEME:– (1) G.14.13. Terminal Development Scheme (TDS) (1) G.14.15. Automobile Freight Train Operation Scheme(AFTO) (1) G.14.16. Policy on Development of Automobile and Ancillary hub (1) G.14.17. Booking of Automobile Traffic carried in NMG BCACM & BCCNR WAGONS (1) G.14.19. Liberalized Wagons Investment Scheme (LWIS) (1) G.14.20. wagon Leasing Scheme (WLS) (1) G.14.25. Container Rail Terminal (CRT) (1) G.14.27. Parcel Management System (1) G.14.28.Comprehensive Parcel leasing Policy (1) G.15.01. Traffic Accounts- Goods Traffic (1) G.15.02. Goods Cash Book (1) G.15.03. Goods Delivery Book (1) G.15.04. Machine prepared Abstract (1) G.15.06.Under charges and Over charges (1) G.15.07. Goods balance sheet (1) G.15.08. Goods Returns (1) General Rules for Concessions (1) Group reservation (1) Guard Certificate (1) Hand Held Terminal (1) Humsafar Express (1) I-ticketing/ E-Ticketing system (1) ITES (1) IVRS (1) Important Sections of Railway Act 1989/ Cognizable and Noncognizable sections (1) Index (1) Integrated Train Enquiry System (1) Interactive Voice Response System (1) IzzatPass (1) Jan Shatabdi Express (1) Journey Extension Ticket (1) Journey Tickets (1) Liabilities of Railway (1) License Porter (1) Luggage Ticket (1) M.L.A / M.L.C. (1) MP Identity Card (1) MVT (1) Market Vendor Ticket (1) Merry -Go-Round System. MGR (1) Military Certificate (1) Military Concession Voucher (1) Minimum fare / Inflated distance / Rounding off the fare / Telescopic Fare (1) Misdeclaration of parcels (1) Mobile Paperless Ticket & Paper Ticke (1) Monetary powers (1) Mumbai Suburban section (1) NTES (1) National Train Enquiry System (1) Objective functions (1) POET (1) PVT (1) Passenger Operated Enquiry Terminal (1) Passenger Profile Management System (1) Passenger classifications (1) Passengers (1) Platform Ticket & Permit / Pass (1) Policy on private siding (1) Premium Tatkal (PT) (1) Private Cash (1) Produce Vendor ticket (1) Public relation (1) RAC (1) RORO (1) RTI (Right to Information 2005) (1) Rail Travel Coupons (R.T.C.) (1) Railway Act (1) Refund of Previous day (ROPD) (1) Refund on Warrants (1) Reservation Chart (1) Reservation Office (1) Reservation against Cancellation (RAC) (1) Reserved Coach (1) Reserved Train (1) Retiring Room Ticket (1) Returns (1) Roll on Roll Of Scheme (1) Rounding Off of Fare (1) Rules & Procedure (1) Rules for change in reservation or railway privilege pass (1) STBA (1) Season Ticket (1) Short Notes (1) Soldier Ticket (1) Special Freight Train Operation Scheme (SFTO) (1) Station Balance sheets. (1) Station Ticket Booking Agent (1) Suggestion book (1) Supplementary charge Ticket (1) Suvudha Trains (1) Syllabus (1) TSBE (1) Tejas Express (1) Telescopic Fare (1) Theft in train (1) Ticket - Definition (1) Ticket Can (1) Ticket Deposit Receipt (TDR) (1) Ticket Indents (1) Ticket checking stations (1) Tickets (1) Tickets booked through internet (1) Tickets checking (1) Touch Screen Based Enquiry (1) Tourist Ticket (1) Transfer of Reservation Tickets (1) Traveling Ticket Examiner (TTE) (1) Tticket Collector (TC) (1) Types of Concessions (1) Types of Irregular Travel & Action (1) Types of Nippers. (1) Types of checks (1) Uday Express (1) Unreserved Ticket (1) Unreserved Ticketing System (UTS) (1) Unused Reserved Ticket (1) Upgradation of Class of Passengers (1) Vigilance Angle (1) Vigilance Organization (1) Wait List Ticket (1) Waiting List (1) Waiting Room/ retiring Room (1) Wharfage Charges/General Rules. (1) YTSK (1) Yatri Ticket Suvidha Kendra (1) Yuva Trains (1) e t (1) g.15.05. Station outstanding & Its clearances (1) i -ticket & e-ticket (1) jtbs (1) modes of complaint. (1) redressal Complaints (1) बीजक प्रतियां लेखा कार्यलय को भेजना (1) माल सुपुर्दगी पुस्तक (1) रियायत के सामान्य नियम (1)